Coco Ruby COVID Clinic Update

Coco Ruby plastic Surgery update

Tuesday 12 October – Current Clinic Update for Coco Ruby Melbourne

Due to the current caseload on ICU and shortage of hospital nurses;

ELECTIVE SURGERY LISTS ARE RESTRICTED to ONLY CAT 1 and URGENT CAT 2 from Friday October 15th.

Melbourne Hospitals have started notifying surgeons that surgical lists will be CUT to ONLY category 1 and urgent Category 2.

  • Read What is Urgent Elective Surgery? (Categories explained)
  • Purely Cosmetic Surgery (no item number elective surgery) is NOT AVAILABLE and may not be available until Early 2022.
  • Item Number Surgery for Non Urgent cases is currently NOT AVAILABLE
  • Urgent and Elective Surgery – Learn more

CURRENTLY AVAILABLE

  • Surgery for Cat 1 and Urgent Cat 2 – AVAILABLE
  • Post Op Review for surgery patients is AVAILABLE
  • In-Clinic Consultation with a Surgeon for an MBS Item number Surgery is AVAILABLE
  • Virtual Consultation with a Surgeon is AVAILABLE Learn more

NOT AVAILABLE

  • In-Clinic Consultations with a Surgeon for Purely Cosmetic Surgery – NOT AVAILABLE
  • Cosmetic Surgery (Surgery with No Item Number e.g. facelift or breast implants) – NOT AVAILABLE
    (probably not likely til Early 2022.)
  • Dermal Treatments with Peta and Jess – NOT AVAILABLE
    (probably not likely til November 2021 – please call to be added to the waiting list.)
  • Injectables Treatments with Sandra and Jess – NOT AVAILABLE
    (probably not likely until November 2021 – please call to be added to the waiting list.)

Note: When a patient in Victoria is assessed, they are categorised as urgent (Category 1: treatment within 30 days), semi-urgent (Category 2: treatment within 90 days) or non-urgent (Category 3: treatment within 12 months).

REDUCED PATIENT FLOW TO MEET GOVT RESTRICTIONS WHEN ATTENDING OUR CLINIC

Under the government Covid Safely Guidelines we are restricted on the number of people that we can have in the clinic at any one time (staff  included).

  • Please come alone if possible.
  • If you do require a support person please ask them to wait in the car.
  • Please do not bring children to your appointment.
  • Wear a mask.
  • Sign in using the Victorian Govt QR Code at Reception.

PRE-OPERATIVE COVID TESTING (FOR PATIENTS HAVING SURGERY IN HOSPITAL)

All patients are now required to have a covid test prior to their surgery.

  • Effective Thursday 26th August pre-operative COVID19 testing (swabbing) will be extended to include all medical and surgical patients admitted to our facilities.
  • This will include all patients being admitted for any elective procedure including a day procedure.
  • Patients who DO NOT have a negative test result from Thursday 26th August onwards can expect to have any non-urgent admission postponed.
  • Patients are required to have the swab test 72 hrs prior to surgery and then be required to self-isolate between taking the test and their hospital admission.
  • Patients are not able to use the Drive through the testing site, it must be a Pathology Collection Clinic.
  • Coco Ruby Plastic Surgery will email you a pathology slip as part of your preoperative information.

You MUST NOT visit the Coco Ruby Clinic if:

  • You are a close contact (Tier 1, 2 or 3) with a covid positive person
  • Have been in a red zone
  • You feel unwell

We are OPEN VIRTUALLY and AVAILABLE to take your Enquiries. Our patient support and admin team are always happy to take your calls – Please phone 1300 264 811

Coronavirus and Our Practice

Safety Precautions in our clinic

You will need to check in on-site and have your temperature taken. Please read and follow our clinic Covid Precautions if you are visiting the clinic.

If you are feeling unwell and have an appointment

If you are feeling unwell or experiencing any signs of illness (runny nose, sore throat, upset stomach, body aches, temperature, cough or flu-like symptoms), we ask that you call us as soon as possible to postpone or reschedule your appointment on 1300 264 811 It is also important that you seek immediate medical attention.


Benefits of having a Virtual Consultation with our Plastic Surgeons

Virtual-Consult plastic surgery

  • Gives you a chance to meet the surgeon.
  • Your surgeon goes through consult just as he would if you were in the room.
  • Puts you ahead of those who are waiting for a face to face appointment and surgery booking.
  • Helps you learn more about the procedure and gather all the information from the patient advisors.
  • Helps you to decide if you really want to go ahead with surgery – gives you thinking time.
  • Gives you a better understanding of costs and funding options.
  • Helps to get the ball rolling if you are on a time budget for getting your surgery done, or if you have a specific surgery date in mind.
  • After your Virtual consult, you can come for a face to face consult FREE OF CHARGE.

OLD Covid Clinic Updates (for record-keeping purposes only)

Thursday 23 September 2021 – Current Clinic Update for Coco Ruby Melbourne

Victoria’s Roadmap for delivering the National Plan has been announced with easing of restriction based on meeting 70% & 80% Double dose Vaccination Targets

Oct 26th and Nov 5th are suggested dates for easing of some restrictions in Victoria.  Here is a pdf copy of the Roadmap

SURGICAL LISTS ARE BEING LIMITED TO 50%

On Thurs 23 Sep, Hospitals have notified surgeons that surgical lists will be CUT to 50% of normally allocated lists from October 1st.

Purely Cosmetic Surgery (no item number elective surgery) is still NOT available and may not be available until Early 2022.

CURRENTLY AVAILABLE

  • Elective Surgery – surgery with an MBS item number in a Hospital (following directions below) is AVAILABLE (but limited to 50% of normal lists)
  • Post Op Review for surgery patients is AVAILABLE
  • In-Clinic Consultation with a Surgeon for an MBS Item number Surgery is AVAILABLE
  • Virtual Consultation with a Surgeon is AVAILABLE Learn more

NOT AVAILABLE

  • In-Clinic Consultations with a Surgeon for Purely Cosmetic Surgery – NOT AVAILABLE
  • Cosmetic Surgery (Surgery with No Item Number- e.g. a facelift or breast implants) – NOT AVAILABLE – probably not likely til Early 2022?
  • Dermal Treatments with Peta and Jess – NOT AVAILABLE – probably not likely til November 2021 – please call to be added to the waiting list
  • Injectables Treatments with Sandra and Jess – NOT AVAILABLE – probably not likely til November 2021 – please call to be added to the waiting list

REDUCED PATIENT FLOW TO MEET GOVT RESTRICTIONS WHEN ATTENDING OUR CLINIC

Under the government Covid Safely Guidelines we are restricted on the number of people that we can have in the clinic at any one time (staff  included).

  • Please come alone if possible.
  • If you do require a support person please ask them to wait in the car.
  • Please do not bring children to your appointment.
  • Wear a mask.
  • Sign in using the Victorian Govt QR Code at Reception.

PRE-OPERATIVE COVID TESTING (FOR PATIENTS HAVING SURGERY IN HOSPITAL)

All patients are now required to have a covid test prior to their surgery.

  • Effective Thursday 26th August pre-operative COVID19 testing (swabbing) will be extended to include all medical and surgical patients admitted to our facilities.
  • This will include all patients being admitted for any elective procedure including a day procedure.
  • Patients who DO NOT have a negative test result from Thursday 26th August onwards can expect to have any non-urgent admission postponed.
  • Patients are required to have the swab test 72 hrs prior to surgery and then be required to self-isolate between taking the test and their hospital admission.
  • Patients are not able to use the Drive through the testing site, it must be a Pathology Collection Clinic.
  • Coco Ruby Plastic Surgery will email you a pathology slip as part of your preoperative information.

Wednesday 8th September 2021 – Current Clinic Update for Coco Ruby Melbourne

Victorian lockdown extended indefinitely.

REDUCING PATIENT FLOW TO MEET GOVT RESTRICTIONS WHEN ATTENDING OUR CLINIC

Under the government Covid Safely Guidelines we are restricted on the number of people that we can have in the clinic at any one time (staff  included).

  • Please come alone if possible.
  • If you do require a support person please ask them to wait in the car.
  • Please do not bring children to your appointment.
  • Wear a mask.
  • Sign in using the Victorian Govt QR Code at Reception.

PREOPERATIVE COVID TESTING

All patients are now required to have a covid test prior to their surgery.

  • Effective Thursday 26th August pre-operative COVID19 testing (swabbing) will be extended to include all medical and surgical patients admitted to our facilities.
  • This will include all patients being admitted for any elective procedure including day procedure.
  • Patients who DO NOT have a negative test result from Thursday 26th August onwards can expect to have any non-urgent admission postponed.
  • Patients are required to have the swab test 72 hrs prior to surgery and then be required to self-isolate between taking the test and their hospital admission.
  • Patients are not able to use the Drive through the testing site, it must be a Pathology Collection Clinic.
  • Coco Ruby Plastic Surgery will email you a pathology slip as part of your preoperative information.

AVAILABLE

  • Elective Surgery – surgery with a MBS item number in a Hospital (following the above directions) is AVAILABLE
  • Post Op Reviews for surgery patients are AVAILABLE
  • Virtual Surgeon Consultation – AVAILABLE Learn more

NOT AVAILABLE

  • In-Clinic Consultations with a Surgeon – NOT AVAILABLE
  • Cosmetic Surgery (Surgery with No Item Number- e.g. a facelift) – NOT AVAILABLE
  • Dermal Treatments with Peta and Jess – NOT AVAILABLE
  • Injectables Treatments with Sandra and Jess – NOT AVAILABLE

Wed 28th July 2021 – Current Clinic Update for Coco Ruby Melbourne

Restrictions have now eased but limitations still apply.

CURRENT CLINIC OPERATING STATUS  

AVAILABLE

  • In-Clinic Consultations with any Surgeon  AVAILABLE
  • All Elective Surgery including Cosmetic Surgery in Hospitals is AVAILABLE
  • Post Op Reviews for surgery patients are AVAILABLE
  • Virtual Surgeon Consultation – AVAILABLE Learn more
  • Dermal Treatments with Peta and Jess – AVAILABLE
  • Injectables Treatments with Sandra and Jess – AVAILABLE

Patient flow in the clinic has been reduced to meet government restrictions


Tues 20th July 2021 – Clinic Update for Coco Ruby Melbourne

CURRENT CLINIC OPERATING STATUS  for Friday 22nd – 30th July 2021

AVAILABLE

  • Elective Surgery with item numbers only in Hospitals is AVAILABLE
  • Post Op Reviews for surgery patients is AVAILABLE
  • Virtual ConsultsAVAILABLE Learn more

NOT AVAILABLE

  • In-Clinic Consultations with any Surgeon – NOT AVAILABLE
  • Dermal Treatments – NOT AVAILABLE
  • Injectables Treatments – NOT AVAILABLE

All appointments are being postponed or rescheduled to reduce patient flow in the clinic.

When you visit the clinic you MUST:

  • Wear a mask
  • Sign in using the Victorian Govt QR Code at Reception

You MUST NOT visit the clinic if:

  • You are a close contact (Tier 1, 2 or 3) with a covid positive person
  • Have been in a red zone
  • Feel unwell

Our patient support and admin team are always happy to take your patient enquiry calls – Please phone 1300 264 811


Tues 15th June 2021 – Current Clinic Update for Coco Ruby Melbourne

  • Elective surgery, non-surgical treatments and consulting are AVAILABLE again after the easing of Victorian restrictions.
  • Dermal and injectables treatments are AVAILABLE where you can wear a face mask.
  • The Total Number of staff & patients (patient flow) in the clinic has been limited
  • You are required to wear a Face Mask, check-in onsite and observe Covid Safety Precautions when in the clinic.

CURRENT CLINIC OPERATING STATUS – Reduced Availability

Many appointments are being postponed or rescheduled to reduce patient flow in the clinic.

  • ELECTIVE SURGERY in Hospitals is AVAILABLE 
  • CONSULTS – Consultations with Surgeons are AVAILABLE
  • POST OP Visits and REVIEWS for surgery patients are AVAILABLE
  • DERMAL Treatments are mostly AVAILABLE (subject to wearing a mask during your treatment)  
  • INJECTABLES Treatments are mostly AVAILABLE (subject to wearing a mask during your treatment)  

Wed 2nd June 2021 – Current Clinic Update for Coco Ruby Melbourne

The Victorian Government announced that it would re-introduce new restrictions in an attempt to curb the latest COVID-19 outbreak.

The ‘Circuit Breaker’ Covid lockdown has been increased for a total of 14 days until Thursday 10th June at 11.59 pm

Hopefully, things will be back to normal on Friday 11 th June.

  • For new patients, we are available to discuss any surgical or non-surgical queries or concerns online with video or phone consultations.
  • If you have recently had surgery or medical treatment, we are still able to see you during your recovery, but with Covid-19 precautions.
  • For our patients wanting to book in for a surgery or treatment date after the restrictions, please contact us as soon as possible so we can assist with surgical and treatment booking requests.

For existing Patient Surgery Bookings

  • This lockdown affects all elective surgery patients booked from Sat 29th May to Thu 10th June – non-urgent elective surgery is cancelled.
  • Most of our Patients with Surgery booked to occur during the lockdown have been rescheduled to a later date and extra surgery lists are being arranged in the short term.
  • Patients with existing scheduled surgery dates beyond the lockdown remain booked on the same date and have NOT been “bumped out”.

Please stay well and be kind to others!

CURRENT CLINIC OPERATING STATUS – Limited Availability

We are continuing to see post-op and 8-week review patients face to face, along with any concerned reviews

All other consults are cancelled or postponed and/or converted to an initial virtual consult.

  • ELECTIVE SURGERY in Hospitals is only AVAILABLE for Urgent Category 1 and 2 patients – other elective surgery resumes Friday 11th June.
  • CONSULTS – Initial Virtual Consults with Surgeons are AVAILABLE – In-Clinic Consults are only available for urgent Cat 1 & 2 surgery.
  • POST OP Visits for surgery patients are AVAILABLE
  • DERMAL Treatments are NOT AVAILABLE 
  • INJECTABLES Treatments are NOT AVAILABLE  
  • We are OPEN and available to take your enquiries – please phone or email us

Our patient support and admin team are always happy to take your patient enquiry calls – Please phone 1300 264 811

Coronavirus and Our Practice

Safety Precautions in our clinic

You will need to check-in and have your temperature taken.

Please read and follow the Covid Precautions if you are visiting the clinic.

If you are feeling unwell and have an appointment

If you are feeling unwell or experiencing any signs of illness (runny nose, sore throat, upset stomach, body aches, temperature, cough or flu-like symptoms), we ask that you call us as soon as possible to postpone or reschedule your appointment on 1300 264 811 It is also important that you seek immediate medical attention.

Our patient support and admin team are working from home and are always happy to take your patient enquiry calls – Please phone 1300 264 811


Clinic Update for Coco Ruby Melbourne – Updated Friday 26th February 2021

We’d like to welcome Dr Nick Linklater who recently joined us at Coco Ruby Plastic Surgery. Dr Linklater has assisted Dr Rubinstein in surgery for many years and will provide Patient Reviews and Breast Checks for past patients of Coco Ruby.

You should see Dr Linklater if you are:

  • A Patient who is more than 12 months post-op coming in for a routine review.
  • A Patient who would like an implant check-up.*
  • A patient who is experiencing pain.
  • An existing patient for mole, cyst and lesion removal.

* Routine breast implant checks usually take about 30-40 minutes. However, due to the particulars of your condition, the consultation may be longer as our doctors may feel a more extensive examination is required. No referral is needed.

For more information on breast checks or to reschedule your current review appointment please call us on 03 8849 1400

CURRENT CLINIC OPERATING STATUS

  • ELECTIVE SURGERY in Hospitals is AVAILABLE
  • CONSULTS – In-Clinic Consults and Virtual Consults with Surgeons are AVAILABLE
  • POST OP Visits for patients are AVAILABLE
  • DERMAL Treatments are AVAILABLE
  • INJECTABLES Treatments are AVAILABLE
  • OPEN and available to take your enquiries – please phone or email us

Our patient support and admin team are always happy to take your patient enquiry calls – Please phone 1300 264 811


Clinic Update for Coco Ruby Melbourne – Updated Thursday 18th February 2021

Thankfully the Victorian Short Snap lockdown is over.

Here is the current clinic status update (subject to change) for Elective Surgery, Patient Consultations, Injectables and Dermal Treatments and for reference, the past history of clinic status updates over time.

CURRENT STATUS

  • ELECTIVE SURGERY in Hospitals is AVAILABLE
  • CONSULTS – In-Clinic Consults and Virtual Consults with Surgeons are AVAILABLE
  • POST OP Visits for patients are AVAILABLE
  • DERMAL Treatments are AVAILABLE
  • INJECTABLES Treatments are AVAILABLE
  • Most of Our Cocoruby admin, marketing and enquiry team is working from home.
  • We are OPEN and available to take your enquiries – please phone or email us

Patients, Staff and Medical Practitioners MUST wear masks at all times in the clinic

Please observe our Covid Safety Precautions below.


Current Clinic Update for Coco Ruby Melbourne – Updated Friday 12th February 2021

Premier Dan Andrews has announced a 5 day snap lockdown for Victoria – from 11.59 pm Friday, Feb 12th to Wednesday, Feb 17th.

The Victorian Government restrictions are outlined here Covid Lockdown Restrictions 210212 – Table of restrictions

Here is the current clinic status update (subject to change) for Elective Surgery, Patient Consultations, Injectables and Dermal Treatments and for reference, the past history of clinic status updates over time.

What is Available….

  • Our Cocoruby Plastic Surgery team is working from home. We are OPEN and available to take your enquiries – please phone or email us
  • Virtual Consultations with Surgeons will be AVAILABLE during the lockdown
  • Very Limited Post-Op Visits are AVAILABLE for our Post-Surgery recovering patients – please observe covid precautions
  • In-clinic Surgeon Consultations for Urgent Elective Surgery may be Available – e.g. Cat 1 & 2 Nose Surgery for breathing problems and urgent Removal of Implants Surgery
  • Some Urgent Elective Surgery may be Available – Category 1 & 2 – Cat 1 and Cat 2 Surgery only – e.g. Nose Surgery for breathing problems and urgent Removal of Implants Surgery

The following services will be closed during the Melbourne lockdown.

  • NO Non-Urgent Elective Surgery during Lockdown – Melbourne Hospitals have cancelled our Elective Surgery Lists affecting patients already booked in for surgery during the week of the lockdown
  • In-clinic Surgeon Consultations for non-urgent Cosmetic Surgery are NOT AVAILABLE with our Melbourne Surgeons for patients already booked in during the lockdown.
  • Dermal Scar Medical Treatments are NOT AVAILABLE for our Post-Surgery Patients during the lockdown.
  • Dermal Treatments are NOT AVAILABLE during the lockdown.
  • Sandra Wallace and Dr Tina are NOT AVAILABLE for Injectables treatments during the lockdown.

Patients, Staff and Medical Practitioners MUST wear masks at all times in the clinic

Please observe our Covid Safety Precautions below.


Clinic Opening Hours over the Holiday Season

From 25th January 2021, 9 am – 5 pm

  • Surgeon’s Consulting and Operating – Dr Rubinstein, Dr Barnett, Dr Wyten, Dr Kleid
  • Some injectables available – Sandra Wallace, Dr Tina Purdon and Jessie
  • Dermal Clinicians available – Peta and Jessie

Welcome

Dr Patrick Briggs, Specialist Plastic Surgeon will be joining us from 1st March 2021 and available to see patients in Melbourne from that time.

Current Covid Update

  • Patient capacity has been limited in the clinic to reduce Covid risks.
  • Please come into the clinic reception area for your appointment (no need to wait in the car anymore).
  • Patients must do a Covid check-in at the clinic – using a QR code or paper form.
  • Please bring and wear your mask during your surgeon consultation and facial injectables – ‘Anywhere you can’t social distance you’ll need to wear a mask’.
  • In-person and Virtual Consultations can be booked as can Dermal and Injectables treatments
  • Surgery Theatre lists are available but limited as it is really busy! – There is a waiting list for cancellations.

Our patient support and admin team are working from home and are happy to take your patient enquiry calls – Please phone 1300 264 811


November 10 2020 – Current Covid Update for Coco Ruby (Melbourne)

Current clinic status update for Elective Surgery, Patient Consultations, Injectables and Dermal Treatments.

As of November 22nd. Dermal and Injectable Treatments in the face area. Appointments can now be scheduled for Injectables, Peels and Laser on the whole face from November 22nd. Masks can only be removed for the duration of these treatments.

As previously stated:

  • In-person Surgeon Consultations are AVAILABLE with all Melbourne Surgeons.
  • Virtual Surgeon Consultations are AVAILABLE with all our Plastic Surgeons.
  • Elective Surgery for any type of surgery is AVAILABLE – Hospitals are limited to 75% of operating capacity but lists are scarce and are filling up.
  • Post-Op Visits are AVAILABLE for our Post-Surgery recovering patients.
  • Injectables are AVAILABLE with Sandra and Dr Tina.
  • Dermal Scar Medical Treatments are AVAILABLE for our Post-Surgery Patients.
  • Dermal Facial Treatments are AVAILABLE. Masks can only be removed for the duration of these treatments.

October 28 2020 – Current Covid Update for Coco Ruby (Melbourne)

Here is the current clinic status update (subject to change) for Elective Surgery, Patient Consultations, Injectables and Dermal Treatments and for reference, the past history of clinic status updates over time.

  • In-person Surgeon Consultations are AVAILABLE with all Melbourne Surgeons.
  • Virtual Surgeon Consultations are AVAILABLE with all our Plastic Surgeons.
  • Elective Surgery for any type of surgery is AVAILABLE – Hospitals are limited to 75% of operating capacity but lists are scarce and are filling up.
  • Post-Op Visits are AVAILABLE for our Post-Surgery recovering patients.
  • Dermal Scar Medical Treatments are AVAILABLE for our Post-Surgery Patients.
  • Injectables are AVAILABLE with Sandra and Dr Tina. NOT AVAILABLE are jaw, lips, mouth and nose. (any area that is covered by a mask).
  • Most Dermal Facial Treatments are NOT AVAILABLE but can do eye treatments and décolletage and upper face pigmentation but no facial peels or full-face treatments until release from Covid restrictions. Both patients and dermal practitioners MUST wear masks at all times.

September 29 2020 – Covid Update for Coco Ruby (Melbourne)

ELECTIVE SURGERY RESUMES

Elective surgery in Victoria has resumed (28th of September) at hospitals with a capacity of 75% provided that Covid case numbers remain low. Each of our hospitals will have to confirm their operating criteria before we can reschedule existing surgery bookings.

HOSPITALS UPDATE

We should find out more from each of our hospitals soon. Watch this page for information!

  • Glenferrie Private (Ramsay) – 75% of operating capacity from Mon Sep 28th until Oct 26 then 85% – No restrictions on the type of surgery
  • St John of God Berwick – 75% of operating capacity from Mon Sep 28th until Oct 26 then 100% – No restrictions on the type of surgery
  • Masada Balaclava (Ramsay) – 75% of operating capacity from Mon Sep 28th until Oct 26 then 85% – No restrictions on the type of surgery
  • St Vincents Kew
  • Epworth Hawthorn

COCORUBY CLINIC UPDATE – CONSULTATIONS, POSTOPS AND REVIEWS (from Sep 28th)

We are open for Post-Surgical appointments, InPerson and Virtual Consultations

Face to Face Consultations have resumed for patients booked for an upcoming surgery in October/November.

Covid Precautions apply! – If you are coming to the clinic please continue to follow our Covid Safety Guidelines and not come in if you are unwell. If you have any questions please call us.

SCAR AND INJECTABLE TREATMENTS

To avoid disappointment, we have decided not to take appointments just yet. Any existing appointments are being added to a waitlist. For new appointments please phone us on 1300 599 990 to also be added to the waitlist.

AVAILABLE NOW and going ahead at Coco Ruby Hawthorn

  • ALL Elective Surgery can be performed – Surgery and Consultations are OPEN.
  • Post-op treatments for our recent surgery patients. Please call to confirm your appointment.
  • Virtual post-op patient review appointments are available.
  • Virtual new patient consultations with a Surgeon – $300 fee.
  • In-Person consultations for patients having surgery in October and November.

Dr Craig Rubinstein, Dr Rebecca Wyten and Dr Geoff Barnett

  • Face to Face Consults are available if you meet the above conditions.

OCT 26th AVAILABLE – If New Case  Numbers stay low

  • Injectable and Dermal treatments such as facials, peels and other treatments.

Our team are working from home and are happy to take your patient enquiry calls

Please phone 1300 264 811


September 8 2020 –  Melbourne Clinic Status – Stage 4 Lockdown in Victoria

Since the Victorian Governments’ announcement on Sunday, September 6 we currently have no updated information about elective surgery. We kindly ask for your understanding during this time, while we wait for more information about elective surgery from our Hospitals.  Nothing has been released as yet, but we will be notifying patients as soon as we have some guidance. We will be posting an update when we know more and we will be in touch with our patients who may be affected.

We are still offering virtual consults with our surgeons and appointments with our nurses for patients that need post-op care. Please see below for what is and isn’t available at this stage.

AVAILABLE and going ahead at Coco Ruby Hawthorn

  • Only Urgent Elective Surgery – Category 1 and Urgent Category 2 (eg: removing/replacing a ruptured implant).
  • Urgent in-clinic post-op treatments for our recent surgery patients. Please call to confirm your appointment.
  • Virtual post-op patient review appointments.
  • Virtual new patient consultations with a Surgeon – $300 fee.

POSTPONED indefinitely – Not currently available in Coco Ruby Melbourne

Our team are working from home and are happy to take your patient enquiry calls on 1300 264 811

When will Plastic Surgery be resuming at Coco Ruby Plastic Surgery?

Every patient and the prospective patient wants to know when surgery will be resuming. It is hard to predict.

  • Stage 4 restrictions in Melbourne have been extended into October 2020.  Elective Surgery will resume sometime after that.
  • It is likely that surgery will be starting again with urgent and MBS item number procedures before resuming non-MBS item number procedures like cosmetic surgery.
  • If you want to secure a future surgery booking may we suggest you start with a Virtual Consult asap.
  • All Virtual Consults will be entitled to have a face-to-face consult when those become available.

When will Injectables like Dermal Filler with Sandra Wallace be resuming?

Stage 4 restrictions have been extended.  If you want to be assured of an appointment post-lockdown – maybe late October or November would be a good time to book in.

When will Dermal Treatments be available?

After lockdown ends in Melbourne we will be offering scar treatments to postop patients then skin treatments to existing patients. Probably in late October or November. If you are in urgent need of advice, please call.

Clinic Safety

You must wear a Mask in Public and in the practice at all times.

Most people have probably read the below in some for over the recent weeks but we urge you to please take time to read the following;

  • Monitor you’re health, be aware of any signs that you may not be well such as a cough, sore throat and/or fever.
  • If you begin feeling unwell seek medical attention immediately.
  • If you are showing signs of illness you will most likely need to self-quarantine until you are no longer showing any signs of illness.
  • Wash your hands and use hand sanitisers regularly.

While the above may seem obvious, we ask everyone to take care of themselves.  Avoid situations that put you in contact with large groups of people. Keep hydrated, eat well, get plenty of rest, and continue to practice good general hygiene habits.

Any Questions? Call us!

For any confirmation, doubt or confusion, we’d be happy to take your call. Please phone our patient care team on 1300 264 811


July 28 2020 – Coco Ruby Melbourne Clinic Status –  Victorian elective surgeries suspended

A state of disaster has been declared in Victoria by Premier Andrews – we are now in Stage 4 Lockdown for the next 6 weeks. Only the most urgent and essential elective plastic surgery is to be undertaken. This precludes almost all elective plastic surgery.

Premier Andrews announced ‘with some regret’ that elective surgeries have been suspended, except for category one and the most urgent category two procedures. The suspensions will apply to public and private hospitals in Melbourne and the Mitchell Shire, which are under stage three restrictions. ‘This will free up beds and free up staff,’ he said.

Mr Andrews said the decision was made with ‘a sense of absolute urgency’ in order to ensure hospital staff were on hand to treat residents from aged care.

Currently Going ahead

  • Virtual consultations with Surgeons
  • Virtual post-op appointments (for recent surgery)
  • Virtual Patient Review appointments

NOT currently available in Melbourne – Postponed indefinitely.

You must wear a Mask in Public and in the practice at all times.

How can we help?

Most people have probably read the below in some for over the recent weeks but we urge you to please take time to read the following;

  • Monitor you’re health, be aware of any signs that you may not be well such as a cough, sore throat and/or fever.
  • If you begin feeling unwell seek medical attention immediately.
  • If you are showing signs of illness you will most likely need to self-quarantine until you are no longer showing any signs of illness.
  • Wash your hands and use hand sanitisers regularly.

While the above may seem obvious, we ask everyone to take care of themselves. Avoid situations that put you in contact with large groups of people. Keep hydrated, eat well, get plenty of rest, and continue to practice good general hygiene habits.

Any Questions?

For any confirmation, doubt or confusion, we’d be happy to take your call. Please phone our patient care team on 1300 264 811

July 26 2020 Coco Ruby Melbourne Clinic Status

Surgery without an item number has just been suspended at Melbourne Hospitals. What this means is:

  • Elective surgery has been reduced to 50% to 75% of usual activity – (based on theatre capacity, # patients, # hours or # procedures, depending on hospital administrator)
  • Only procedures with an MBS item number can be performed – Surgical procedures that do NOT have an associated MBS item number will NOT be performed
  • No Combination Surgeries are allowed – item number and non-item number procedures cannot be performed at the same time
  • Patient Priority may be based on urgency as assessed by the admitting doctor – Procedures have urgency Categories 1, 2 and 3
  • This restriction applies to all Metropolitan Melbourne Hospitals and Day Surgeries

For more detail about which procedures have been suspended – read this article on limitations to elective surgery

Which procedures have a Medicare Item Number?

This article will tell you which procedures are rebateable through the Medical Benefits Scheme (MBS)

Currently Going ahead and available in Melbourne Clinic

  • Booked surgery with medicare item numbers only at Accredited Hospitals
  • Virtual consultations with Surgeons
  • Virtual post-op appointments (for recent surgery)
  • Virtual Patient Review appointments

Postponed indefinitely – not currently available in Melbourne

  • Face to face consultations with Surgeons for cosmetic procedures (no item number)
  • Injectables treatments are available in the Hawthorn clinic
  • Dermal treatments like Facials and Peels and Scar treatments

Hospital Updates

Ramsay Glenferrie Private Hospital in Hawthorn has just suspended elective surgeries (to prepare for the arrival of COVID Patients) – Patients booked for surgery are being moved to Ramsay Hospitals at Masada, East St Kilda

Please read and observe our COVID 19 CLINIC SAFETY GUIDELINES

If you are feeling unwell and have an appointment

If you are feeling unwell or experiencing any signs of illness (runny nose, sore throat, upset stomach, body aches, temperature, cough or flu-like symptoms), we ask that you call us as soon as possible to postpone or reschedule your appointment on 1300 264 811. It is also important that you seek immediate medical attention.


July 8th 2020 Coco Ruby Clinic Status

Unfortunately, restrictions are again in place. The safety of our patients, staff and facilities is always of primary importance. We are doing everything we can to protect patients and staff from the spread of Covid-19 and we thank you for all your support.

The following is what can still go ahead and what has unfortunately had to be postponed during stage 3 lockdown in Melbourne as of midnight tonight.

GOING AHEAD

  • Booked surgery
  • Face to face consults (only if your surgery is within 1 month)
  • Virtual consults
  • Post-op appointments (within 3 months of surgery)

POSTPONED

  • Face to face consultations (If you are not having surgery within a month)
  • Dermal treatments
  • Scar treatments

For any face to face consultations, you will need to bring a mask to be worn at your appointment.

If you have an appointment that falls in the NO category over the next six weeks please phone  1300 599 990 to reschedule. We apologise for the inconvenience once again.


July 4th 2020 – Coco Ruby Clinic Update – Limitation on Patients in Hotspots

Effective from 11.50 pm Saturday 4 July 2 additional postcode have been added to stage 3 lockdown.

As with the other suburbs listed below, we will not be seeing patients who live in these areas until the lockdown has been removed.

Postcode Suburbs
3031 Flemington, Kensington
3051 Hotham Hill, North Melbourne

Effective from midnight June 30 the following 10 postcodes have been put back into stage 3 lockdown. As an extra precaution to our practice, staff and patients we will not be seeing any patients who live in these areas until the lockdown has been removed.

Postcode Suburbs
3012 Brooklyn, Kingsville, Maidstone, Tottenham, West Footscray.
3021 Alban Vale, Kealba, Kings Park, St Albans
3032 Ascot Vale, High Point City, Maribyrnong, Travancore
3038 Keilor Downs, Keilor Lodge, Taylors Lakes, Watergardens
3042 Airport West, Keilor Park, Niddrie
3046 Glenroy, Hadfield, Oak Park
3047 Broadmeadows, Dallas, Jacana
3055 Brunswick South, Brunswick West, Moonee Vale, Moreland West
3060 Fawkner
3064 Craigieburn, Donnybrook, Mickleham, Roxburgh Park, Kalkallo

The lockdown will remain in place until 27th July 2020.


May 25 2020 Coco Ruby Clinic Update – Elective Surgery Victoria

The state government has given the green light to increase elective surgery from 25 per cent of pre Covid19 levels – the limit imposed when the ban on most non-essential surgeries was partially lifted in late April – to 50 per cent by May 31, then 75 per cent by June 30. Depending on the number of COVID-19 cases as social-distancing restrictions ease, elective surgery could be restored to 100 per cent capacity at the end of July. However, please be aware that an increase of 110 per cent is needed to start clearing the backlog. Please be patient as we are adopting a “Low patient flow” in the clinic to ensure Covid-19 precautions are taken.

Face to Face Consultations

Dr Geoff Barnett, Dr Craig Rubinstein, and Dr Richard Sackelariou are now taking appointments for face to face consultations. If you would like to book or need more information please phone 1300 264 811 or email enquiries@cocoruby.com.au.

*Please see notes on attending the clinic for an appointment below.

Virtual Consultations

All of our Plastic Surgeons are also still offering virtual consultations for those interested in any other surgery. If you would like to book a virtual consultation please phone 1300 264 811

A virtual consultation covers the following:

  1. A pre-consult call with a Patient Liaison Team member
  2. A virtual consultation with a Specialist Plastic Surgeon of your choice
  3. Followed by a face to face consult when COVID-19 restrictions are lifted in our practice. When visiting our practice we have these safety guidelines in place.

Injectables

Coco Ruby Plastic Surgery is now taking appointments for most injectables from June 1st 2020.

Please be patient as we are adopting a “Low patient flow” in the clinic to ensure COVID precautions are taken. All appointments cannot run longer than 30 minutes. We need to allow 15 minutes either side of an appointment for sterilisation as required by the government’s guidelines. Before your appointment, you will be required to fill out a COVID-19 questionnaire and have your temperature taken.

*Please see notes on attending the clinic for an appointment below. We are following ASAPS Covid-19 safe cosmetic injecting practices and have the following safety guidelines in place.

Dermal Treatments

We are currently unable to take bookings for Dermal treatments such as laser, peels, facials, skin needling etc. The only exception is post-operative scar treatments. Due to the back-log of surgical patients needing to attend the clinic, our waiting room will be at maximum capacity until further notice. Please be patient as we are adopting a “Low patient flow” in the clinic to ensure COVID precautions are taken.

Attending an Appointment In-Person During Covid-19

  • Please reschedule if you are in any way feeling unwell.
  • On-time arrival is very important to ensure that our COVID-19 cleaning protocols in between clients can be achieved.
  • Our waiting room is set up to factor in the 2M spacing rule between patients. However, on arrival at the clinic, it is preferable for you to wait in your car. Please call us on  1300 599 990 when you arrive. We will then let you know when you can come in.
  • Please DO NOT bring anyone, including children to your appointment.
  • For injectable appointments – please arrive with a makeup-free face, cleansed with soap and water.
  • We also encourage you to use a card over cash.

When visiting our practice we have these safety guidelines in place.

Other Community Covid19 Considerations

  • The Victoria’s State of Emergency has been extended to 31 May, but some restrictions have been eased.
  • There are now five reasons to leave your home:
    • Shopping for food and supplies that you need
    • Care and caregiving
    • Exercise and outdoor recreation
    • Work and education – if you can’t do it from home
    • Visiting friends and family – if you really need to.
  • For more information, see information about the gradual easing of restrictions.
  • Staying apart keeps protecting the health system and saves lives.
  • Protect yourself from coronavirus (COVID-19) by washing your hands regularly with soap and water; and try not to touch your face, including your eyes, nose or mouth.

May 6 2020 Coco Ruby Clinic Status Update

  • Expecting that Injectables and Dermal Services may resume soon. Please keep an eye on this page and social media.  Phone 1300 264 811 to be added to a waitlist.
  • Dr Rebecca Wyten has resumed operating this week at St John of God Hospital. Surgeries that are covered under a medicare number are now open at St John of God, Berwick on a case by case basis. Phone 1300 264 811 to see if you are eligible.
  • Most other Elective Surgery in Hospitals is still currently suspended. (Except for urgent Category 1 cases as listed below).
  • New Patient Consults by Virtual Consultation only.
  • Past Patient Reviews by Virtual Consultations only.

April 21 2020 Coco Ruby Clinic Status Update

Scott Morrison has announced elective surgery could be lifted after the Anzac Day weekend. This does NOT mean an immediate return to ALL elective surgery. There will be a gradual return subject to capacity and specific hospital requirements dealing with CoVid19.

Firstly, only some procedures will be allowed. In a nutshell, this means if the surgery is threatening your health and needs to be performed within 90 days. Unfortunately, this does NOT mean plastic or cosmetic surgery, (except for breast reconstruction after cancer or implant rupture).

The following other surgeries WILL be allowed:

  • IVF
  • Screening programs (cancer and other diseases)
  • Post cancer reconstruction procedures (such as breast reconstruction)
  • Procedures for children under 18 years of age.
  • Joint replacements (incl knees, hips, shoulders)
  • Cataracts and eye procedures
  • Endoscopy and colonoscopy procedures

Second, although the Government may relax the restrictions, each of the hospitals where we operate will also have their set of own restrictions.  These restrictions are mostly related to the availability of PPE (Personal Protective Equipment) – in other words, safety equipment to protect both staff and patients against the possibility of Covid-19 infections or transmission.

We will contact patients about their surgery dates as we get the relevant information from the government and our hospitals.


April 14 2020 Coco Ruby Clinic Status Update

Hello! A quick note regarding COVID19 and our practice.

Our Practice remains open remotely (virtually) to those who require post-operative care after recent surgery or any new patients considering surgery in the future.

Our Patient Events have been postponed until further notice, however, please register your interest so we can contact you with a new event date. Surgery will also resume as soon as the government lifts restrictions.

We appreciate your patience and can’t wait to see you all. Remember to stay safe, stay home and we’ll see you soon!


April 3rd 2020 Coco Ruby Clinic Status Update

All elective surgeries in Victoria have been suspended until further notice. We will now be offering virtual consultations only with our plastic surgeons.


March 25 2020 Coco Ruby Clinic Status Update

All non-urgent elective surgeries in Australia’s public and private hospitals have been cancelled from April 1st 2020, to help preserve PPE and the healthcare system in response to the coronavirus CoVid19 pandemic.

This has just been announced. Mr Morrison said, ”Cancellation of elective surgery will allow the preservation of resources like personal protective equipment and allow health services to prepare for their role in the COVID-19 outbreak.”

We are currently phoning all patients who this may affect that are booked in for surgery.


March 17 Coco Ruby Clinic Status Update

Over the last few weeks, Coronavirus CoVid19 cases have increased worldwide. This has caused unrest and uncertainty for some of our patients concerned that this could affect us as well as their surgeries.

We want to assure all our patients, both current and future, that we are operating as normal and all procedures will go ahead as planned. While the virus is concerning, there is no need to worry about it impacting on your surgical procedures.

We are living in unprecedented and challenging times, with the rapidly evolving situation with COVID-19. We want to share with you what we at Coco Ruby are doing to protect our staff and patients during this difficult time.

While the health and safety of our patients have always been a priority, it is now more important than ever and the situation is constantly evolving. We are following the advice of the Australian Government Department of Health, monitoring updates closely and implementing processes to keep you and our community safe.

At this time, it is still safe for you to attend our clinic and continue with any planned appointments and/or surgeries. If you have a surgery booked for a later date but would like to move your surgery forward, we do have some openings available. You can call our team on  1300 599 990 to discuss an earlier surgery date. We will continue to monitor the situation and alert you to any changes that may affect you. As a medical business, we already have strict hygiene protocols in place. However, given the current situation we are taking extra precautions and wanted to share with you what those precautions are;

  • We have increased hand sanitiser stations around the clinic.
  • We have created a gap between appointments to sanitise and disinfect all treatment equipment and consultation rooms.
  • We have created larger gaps between chairs in the waiting area so patients are not sitting as close to one another (recommended 1.5m social distancing)
  • All high touch/traffic areas are disinfected and sanitised frequently. This includes, but is not limited to; reception, reception area, coffee station, coffee tables, door handles, phones, bathrooms and treatment areas.
  • We have provided disposable cups for beverages
  • We have more signage urging all patients to wash and sanitise their hands.

While we are taking every precaution we can to not only minimise risk but continue to operate our business, we ask that you help us in our endeavour.


RECENT TRAVELLERS

As of Monday the 16th of March, anyone returning from overseas must self-quarantine for 14 days after entering the country. We request that you call us and reschedule if you have travelled since 1st February 2020.

HOW CAN YOU HELP?

Most people have probably read the below in some for over the recent weeks but we urge you to please take time to read the following;

  • Monitor you’re health, be aware of any signs that you may not be well such as a cough, sore throat and/or fever.
  • If you begin feeling unwell seek medical attention immediately.
  • If you are showing signs of illness you will most likely need to self-quarantine until you are no longer showing any signs of illness.
  • Wash your hands and use hand sanitisers regularly.

While the above may seem obvious, we ask everyone to take care of themselves.  Avoid situations that put you in contact with large groups of people. Keep hydrated, eat well, get plenty of rest, and continue to practice good general hygiene habits.

Protect yourself and others from COVID19

covid19 instructions

World Health Information


Please Contact Us

If you have any questions regarding your planned surgery please phone us on 1300 264 811

Last updated: 13/10/2021
Author profile image
David Staughton
David Staughton is the Business Manager of Coco Ruby Plastic Surgery

Our Specialist Plastic Surgeons

With a wealth of experience and training, our Specialist Plastic Surgeons are dedicated to best practice patient care and education, customising Breast Enlargement Surgery for each and every patient to best meet their needs and desired surgical outcomes.

Coco Ruby Plastic Surgeons

What to do next?

Our Patient Liaison Team can assist with any questions you may have when considering a procedure. You can send in an enquiry form below or call our Melbourne Clinic between 9 am – 5 pm Monday to Friday.

Phone 1300 264 811, Email us: enquiries@cocoruby.com.au or Book a FREE 15-minute Phone Chat with our Patient Liaison Manager or a Virtual Consultation with a Surgeon.


Disclaimer: Results depend on individual patient circumstances and can vary significantly. Results may also be impacted by a variety of factors including your lifestyle, weight, nutritional intake and overall health. Consult your Specialist Plastic Surgeon for details. This information is general in nature and is not intended to be medical advice nor does it constitute a doctor-patient relationship. Surgery risks and complications will be covered in detail during a consultation with your Surgeon.