COVID19 Coronavirus Clinic Status Update and Our Practice

covid 19 update Coco ruby plastic surgery

COVID UPDATE – FOR COCORUBY CLINIC MELBOURNE

The Covid19 Crisis situation is still critical in Victoria – Here is the current clinic status update (subject to change) for Elective Surgery, Patient Consultations, Injectables and Dermal Treatments

and for reference, the past history of clinic status updates over time.

September 16 UPDATE – Current Melbourne Clinic Status – Stage 4 Lockdown in Victoria

Great News! – Elective Surgery to resume Monday Sep 28th

It has just been announced by the Victorian Government that elective surgery in Victoria will resume on the 28th of September at a hospital capacity of 75% provided that Covid case numbers remain low. Each of our hospitals will have to confirm their operating criteria before we can reschedule existing surgery bookings.

See the NEWS ARTICLE: For today’s Government announcement on the return of elective surgery in Victoria.

HOSPITALS UPDATE

We should find out more from each of our hospitals soon. Watch this page for information!

  • Glenferrie Private (Ramsay) – 75% of operating capacity from Mon Sep 28th until Oct 26 then 85% – No restrictions on type of surgery
  • St John of God Berwick – 75% of operating capacity from Mon Sep 28th until Oct 26 then 100% – No restrictions on type of surgery
  • Masada Balaclava (Ramsay) – 75% of operating capacity from Mon Sep 28th until Oct 26 then 85% – No restrictions on type of surgery
  • St Vincents Kew
  • Epworth Hawthorn

COCORUBY CLINIC UPDATE

From now until the 28th of September, we are only open for Post-Surgical appointments and Virtual ConsultationsFace to Face Consultations may resume shortly for patients booked for upcoming surgery in October. If you are coming to the clinic please continue to follow our Clinic COVID Safety Guidelines and not come in if you are unwell. If you have any questions please call us.

INJECTABLES UPDATE

Injectors Sandra Wallace and Dr  Tina Purdon already have a waiting list and are likely to be able to take booking for injectables from September 28th onwards.

SCAR TREATMENTS UPDATE

Coco Ruby Skin Dermal Department will be able to commence scar treatments, scar assessments and body treatments on past patients  (no facial treatments) after Mon Sep 28th. To avoid disappointment, we have decided not to take appointments just yet. Any existing appointments are being added to a waitlist. For new appointments please phone us on 1300 599 990 to also be added to the waitlist.

AVAILABLE NOW and going ahead at Coco Ruby Hawthorn

  • Only Urgent Elective Surgery – Category 1 and Urgent Category 2 (eg: removing/replacing a ruptured implant).
  • Urgent in-clinic post-op treatments for our recent surgery patients. Please call to confirm your appointment.
  • Virtual post-op patient review appointments.
  • Virtual new patient consultations with a Surgeon – $300 fee.

AVAILABLE SOON – In-Person Consultations with Melbourne Surgeons – Dr Craig Rubinstein, Dr Rebecca Wyten and Dr Geoff Barnett

  • Face to Face Consults will be offered soon – Limited consults will be available for patients about to have surgery in October.

From SEP 28th  AVAILABLE  – Not currently available in Coco Ruby Melbourne

  • All Elective Surgery will be available to book
  • Injectables treatments will be available
  • Past patient Scar Treatments will be available

OCT 26th POSSIBLY AVAILABLE  – When Beauty Salons Re-open

  • Dermal treatments like facials, peels and other treatments.

Our team are working from home and are happy to take your patient enquiry calls on 1300 264 811

Please read and follow the Covid Precautions if you are visiting the clinic.

covid19instructions

 


September 8 – Current Melbourne Clinic Status – Stage 4 Lockdown in Victoria

Since the Victorian Governments’ announcement on Sunday, September 6 we currently have no updated information about elective surgery. We kindly ask for your understanding during this time, while we wait for more information about elective surgery from our Hospitals.  Nothing has been released as yet, but we will be notifying patients as soon as we have some guidance. We will be posting an update when we know more and we will be in touch with our patients who may be affected.

We are still offering virtual consults with our surgeons and appointments with our nurses for patients that need post-op care. Please see below for what is and isn’t available at this stage.

AVAILABLE and going ahead at Coco Ruby Hawthorn

  • Only Urgent Elective Surgery – Category 1 and Urgent Category 2 (eg: removing/replacing a ruptured implant).
  • Urgent in-clinic post-op treatments for our recent surgery patients. Please call to confirm your appointment.
  • Virtual post-op patient review appointments.
  • Virtual new patient consultations with a Surgeon – $300 fee.

POSTPONED indefinitely – Not currently available in Coco Ruby Melbourne

Our team are working from home and are happy to take your patient enquiry calls on 1300 264 811

When will Plastic Surgery be resuming at Coco Ruby Plastic Surgery?

Every patient and the prospective patient wants to know when surgery will be resuming. It is hard to predict.

  • Stage 4 restrictions in Melbourne have been extended into October 2020.  Elective Surgery will resume sometime after that.
  • It is likely that surgery will be starting again with urgent and MBS item number procedures before resuming non-MBS item number procedures like cosmetic surgery.
  • If you want to secure a future surgery booking may we suggest you start with a Virtual Consult asap.
  • All Virtual Consults will be entitled to have a face-to-face consult when those become available.

Benefits of having a Virtual Consultation with our Plastic Surgeons

Virtual-Consult plastic surgery

  • Gives you a chance to meet the surgeon.
  • Your surgeon goes through consult just as he would if you were in the room.
  • Puts you ahead of those who are waiting for a face to face appointment and surgery booking.
  • Helps you learn more about the procedure and gather all the information from the patient advisors.
  • Helps you to decide if you really want to go ahead with surgery – gives you thinking time.
  • Gives you a better understanding of costs and funding options.
  • Helps to get the ball rolling if you are on a time budget for getting your surgery done, or if you have a specific surgery date in mind.
  • After your Virtual consult, you can come for a face to face consult FREE OF CHARGE.

Coco Ruby Injectables and Dermal Treatments

injectables

When will Injectables like Dermal Filler with Sandra Wallace be resuming?

Stage 4 restrictions have been extended.  If you want to be assured of an appointment post-lockdown – maybe late October or November would be a good time to book in.

When will Dermal Treatments be available?

After lockdown ends in Melbourne we will be offering scar treatments to postop patients then skin treatments to existing patients. Probably in late October or November. If you are in urgent need of advice, please call.

Clinic Safety

You must wear a Mask in Public and in the practice at all times.

Most people have probably read the below in some for over the recent weeks but we urge you to please take time to read the following;

  • Monitor you’re health, be aware of any signs that you may not be well such as a cough, sore throat and/or fever.
  • If you begin feeling unwell seek medical attention immediately.
  • If you are showing signs of illness you will most likely need to self-quarantine until you are no longer showing any signs of illness.
  • Wash your hands and use hand sanitisers regularly.

While the above may seem obvious, we ask everyone to take care of themselves.  Avoid situations that put you in contact with large groups of people. Keep hydrated, eat well, get plenty of rest, and continue to practice good general hygiene habits.

Any Questions? Call us!

For any confirmation, doubt or confusion, we’d be happy to take your call. Please phone our patient care team on 1300 264 811


July 28 – Current Melbourne Clinic Status –  Victorian elective surgeries suspended

A state of disaster has been declared in Victoria by Premier Andrews – we are now in Stage 4 Lockdown for the next 6 weeks. Only the most urgent and essential elective plastic surgery is to be undertaken. This precludes almost all elective plastic surgery.

Premier Andrews announced ‘with some regret’ that elective surgeries have been suspended, except for category one and the most urgent category two procedures. The suspensions will apply to public and private hospitals in Melbourne and the Mitchell Shire, which are under stage three restrictions. ‘This will free up beds and free up staff,’ he said.

Mr Andrews said the decision was made with ‘a sense of absolute urgency’ in order to ensure hospital staff were on hand to treat residents from aged care.

Currently Going ahead

  • Virtual consultations with Surgeons
  • Virtual post-op appointments (for recent surgery)
  • Virtual Patient Review appointments
  • Injectables treatments are available in the Hawthorn clinic

Postponed indefinitely – not currently available in Melbourne

You must wear a Mask in Public and in the practice at all times.

How can we help?

Most people have probably read the below in some for over the recent weeks but we urge you to please take time to read the following;

  • Monitor you’re health, be aware of any signs that you may not be well such as a cough, sore throat and/or fever.
  • If you begin feeling unwell seek medical attention immediately.
  • If you are showing signs of illness you will most likely need to self-quarantine until you are no longer showing any signs of illness.
  • Wash your hands and use hand sanitisers regularly.

While the above may seem obvious, we ask everyone to take care of themselves. Avoid situations that put you in contact with large groups of people. Keep hydrated, eat well, get plenty of rest, and continue to practice good general hygiene habits.

Any Questions?

For any confirmation, doubt or confusion, we’d be happy to take your call. Please phone our patient care team on 1300 264 811

 


July 26 Current Melbourne Clinic Status

Surgery without an item number has just been suspended at Melbourne Hospitals. What this means is:

  • Elective surgery has been reduced to 50% to 75% of usual activity – (based on theatre capacity, # patients, # hours or # procedures, depending on hospital administrator)
  • Only procedures with an MBS item number can be performed – Surgical procedures that do NOT have an associated MBS item number will NOT be performed
  • No Combination Surgeries are allowed – item number and non-item number procedures cannot be performed at the same time
  • Patient Priority may be based on urgency as assessed by the admitting doctor – Procedures have urgency Categories 1, 2 and 3
  • This restriction applies to all Metropolitan Melbourne Hospitals and Day Surgeries

For more detail about which procedures have been suspended – read this article on limitations to elective surgery

Which procedures have a Medicare Item Number?

This article will tell you which procedures are rebateable through the Medical Benefits Scheme (MBS)

Currently Going ahead and available in Melbourne Clinic

  • Booked surgery with medicare item numbers only at Accredited Hospitals
  • Virtual consultations with Surgeons
  • Virtual post-op appointments (for recent surgery)
  • Virtual Patient Review appointments
  • Injectables treatments are available in the Hawthorn clinic

Postponed indefinitely – not currently available in Melbourne

Hospital Updates

Ramsay Glenferrie Private Hospital in Hawthorn has just suspended elective surgeries (to prepare for the arrival of COVID Patients) – Patients booked for surgery are being moved to Ramsay Hospitals at Masada, East St Kilda

Please read and observe our COVID 19 CLINIC SAFETY GUIDELINES

covid 19 safety guidlines temperature check

If you are feeling unwell and have an appointment

If you are feeling unwell or experiencing any signs of illness (runny nose, sore throat, upset stomach, body aches, temperature, cough or flu-like symptoms), we ask that you call us as soon as possible to postpone or reschedule your appointment on 1300 264 811. It is also important that you seek immediate medical attention.


Clinic Status – Update for Midnight July 8

Unfortunately, restrictions are again in place. The safety of our patients, staff and facilities is always of primary importance. We are doing everything we can to protect patients and staff from the spread of Covid-19 and we thank you for all your support.

The following is what can still go ahead and what has unfortunately had to be postponed during stage 3 lockdown in Melbourne as of midnight tonight.

GOING AHEAD

  • Booked surgery
  • Face to face consults (only if your surgery is within 1 month)
  • Virtual consults
  • Post-op appointments (within 3 months of surgery)

POSTPONED

  • Face to face consultations (If you are not having surgery within a month)
  • Dermal treatments
  • Scar treatments

For any face to face consultations, you will need to bring a mask to be worn at your appointment.

If you have an appointment that falls in the NO category over the next six weeks please phone  1300 599 990 to reschedule. We apologise for the inconvenience once again.

 


July 4th – Clinic Update – Limitation on Patients in Hotspots

Effective from 11.50 pm Saturday 4 July 2 additional postcode have been added to stage 3 lockdown.

As with the other suburbs listed below, we will not be seeing patients who live in these areas until the lockdown has been removed.

PostcodeSuburbs
3031Flemington, Kensington
3051Hotham Hill, North Melbourne

Effective from midnight June 30 the following 10 postcodes have been put back into stage 3 lockdown. As an extra precaution to our practice, staff and patients we will not be seeing any patients who live in these areas until the lockdown has been removed.

PostcodeSuburbs
3012Brooklyn, Kingsville, Maidstone, Tottenham, West Footscray.
3021Alban Vale, Kealba, Kings Park, St Albans
3032Ascot Vale, High Point City, Maribyrnong, Travancore
3038Keilor Downs, Keilor Lodge, Taylors Lakes, Watergardens
3042Airport West, Keilor Park, Niddrie
3046Glenroy, Hadfield, Oak Park
3047Broadmeadows, Dallas, Jacana
3055Brunswick South, Brunswick West, Moonee Vale, Moreland West
3060Fawkner
3064Craigieburn, Donnybrook, Mickleham, Roxburgh Park, Kalkallo

The lockdown will remain in place until 27th July 2020.

 


May 25 Clinic Update – Elective Surgery Victoria

The state government has given the green light to increase elective surgery from 25 per cent of pre Covid19 levels – the limit imposed when the ban on most non-essential surgeries was partially lifted in late April – to 50 per cent by May 31, then 75 per cent by June 30. Depending on the number of COVID-19 cases as social-distancing restrictions ease, elective surgery could be restored to 100 per cent capacity at the end of July. However, please be aware that an increase of 110 per cent is needed to start clearing the backlog. Please be patient as we are adopting a “Low patient flow” in the clinic to ensure Covid-19 precautions are taken.

Face to Face Consultations

Dr Geoff Barnett, Dr Craig Rubinstein, and Dr Richard Sackelariou are now taking appointments for face to face consultations. If you would like to book or need more information please phone 1300 264 811 or email enquiries@cocoruby.com.au.

*Please see notes on attending the clinic for an appointment below.

Virtual Consultations

All of our Plastic Surgeons are also still offering virtual consultations for those interested in any other surgery. If you would like to book a virtual consultation please phone 1300 264 811

A virtual consultation covers the following:

  1. A pre-consult call with a Patient Liaison Team member
  2. A virtual consultation with a Specialist Plastic Surgeon of your choice
  3. Followed by a face to face consult when COVID-19 restrictions are lifted in our practice. When visiting our practice we have these safety guidelines in place.

Injectables

Coco Ruby Plastic Surgery is now taking appointments for most injectables from June 1st 2020.

Please be patient as we are adopting a “Low patient flow” in the clinic to ensure COVID precautions are taken. All appointments cannot run longer than 30 minutes. We need to allow 15 minutes either side of an appointment for sterilisation as required by the government’s guidelines. Before your appointment, you will be required to fill out a COVID-19 questionnaire and have your temperature taken.

*Please see notes on attending the clinic for an appointment below. We are following ASAPS Covid-19 safe cosmetic injecting practices and have the following safety guidelines in place.

Dermal Treatments

We are currently unable to take bookings for Dermal treatments such as laser, peels, facials, skin needling etc. The only exception is post-operative scar treatments. Due to the back-log of surgical patients needing to attend the clinic, our waiting room will be at maximum capacity until further notice. Please be patient as we are adopting a “Low patient flow” in the clinic to ensure COVID precautions are taken.

Attending an Appointment In-Person During Covid-19

  • Please reschedule if you are in any way feeling unwell.
  • On-time arrival is very important to ensure that our COVID-19 cleaning protocols in between clients can be achieved.
  • Our waiting room is set up to factor in the 2M spacing rule between patients. However, on arrival at the clinic, it is preferable for you to wait in your car. Please call us on  1300 599 990 when you arrive. We will then let you know when you can come in.
  • Please DO NOT bring anyone, including children to your appointment.
  • For injectable appointments – please arrive with a makeup-free face, cleansed with soap and water.
  • We also encourage you to use a card over cash.

When visiting our practice we have these safety guidelines in place.

Other Community Covid19 Considerations

  • The Victoria’s State of Emergency has been extended to 31 May, but some restrictions have been eased.
  • There are now five reasons to leave your home:
    • Shopping for food and supplies that you need
    • Care and caregiving
    • Exercise and outdoor recreation
    • Work and education – if you can’t do it from home
    • Visiting friends and family – if you really need to.
  • For more information, see information about the gradual easing of restrictions.
  • Staying apart keeps protecting the health system and saves lives.
  • Protect yourself from coronavirus (COVID-19) by washing your hands regularly with soap and water; and try not to touch your face, including your eyes, nose or mouth.

COVID19 Alerts

For more information regarding the Coronavirus, a number of websites sites listed below may be useful.

Victorian Department of Health and Human Services
Coronavirus Update

Australian Government Department of Health
Coronavirus (COVID-19) health alert

World Health Organisation
Advice for the public
Q&A on Coronavirus

 


May 6 Clinic Status Update

  • Expecting that Injectables and Dermal Services may resume soon. Please keep an eye on this page and social media.  Phone 1300 264 811 to be added to a waitlist.
  • Dr Rebecca Wyten has resumed operating this week at St John of God Hospital. Surgeries that are covered under a medicare number are now open at St John of God, Berwick on a case by case basis. Phone 1300 264 811 to see if you are eligible.
  • Most other Elective Surgery in Hospitals is still currently suspended. (Except for urgent Category 1 cases as listed below).
  • New Patient Consults by Virtual Consultation only.
  • Past Patient Reviews by Virtual Consultations only.

 


April 21 Clinic Status Update

Scott Morrison has announced elective surgery could be lifted after the Anzac Day weekend. This does NOT mean an immediate return to ALL elective surgery. There will be a gradual return subject to capacity and specific hospital requirements dealing with CoVid19.

Firstly, only some procedures will be allowed. In a nutshell, this means if the surgery is threatening your health and needs to be performed within 90 days. Unfortunately, this does NOT mean plastic or cosmetic surgery, (except for breast reconstruction after cancer or implant rupture).

The following other surgeries WILL be allowed:

  • IVF
  • Screening programs (cancer and other diseases)
  • Post cancer reconstruction procedures (such as breast reconstruction)
  • Procedures for children under 18 years of age.
  • Joint replacements (incl knees, hips, shoulders)
  • Cataracts and eye procedures
  • Endoscopy and colonoscopy procedures

Second, although the Government may relax the restrictions, each of the hospitals where we operate will also have their set of own restrictions.  These restrictions are mostly related to the availability of PPE (Personal Protective Equipment) – in other words, safety equipment to protect both staff and patients against the possibility of Covid-19 infections or transmission.

We will contact patients about their surgery dates as we get the relevant information from the government and our hospitals.

More Information

PM’s Media Release on Elective Surgery
National Elective Surgery Categories


 

April 14 Clinic Status Update

Hello! A quick note regarding COVID19 and our practice.

Our Practice remains open remotely (virtually) to those who require post-operative care after recent surgery or any new patients considering surgery in the future.

Our Patient Events have been postponed until further notice, however, please register your interest so we can contact you with a new event date. Surgery will also resume as soon as the government lifts restrictions.

We appreciate your patience and can’t wait to see you all. Remember to stay safe, stay home and we’ll see you soon!

 


April 3rd Clinic Status Update

All elective surgeries in Victoria have been suspended until further notice. We will now be offering virtual consultations only with our plastic surgeons.


March 25 Clinic Status Update

All non-urgent elective surgeries in Australia’s public and private hospitals have been cancelled from April 1st 2020, to help preserve PPE and the healthcare system in response to the coronavirus CoVid19 pandemic.

This has just been announced. Mr Morrison said, ”Cancellation of elective surgery will allow the preservation of resources like personal protective equipment and allow health services to prepare for their role in the COVID-19 outbreak.”

We are currently phoning all patients who this may affect that are booked in for surgery.


March 17 Clinic Status Update

Over the last few weeks, Coronavirus CoVid19 cases have increased worldwide. This has caused unrest and uncertainty for some of our patients concerned that this could affect us as well as their surgeries.

We want to assure all our patients, both current and future, that we are operating as normal and all procedures will go ahead as planned. While the virus is concerning, there is no need to worry about it impacting on your surgical procedures.

We are living in unprecedented and challenging times, with the rapidly evolving situation with COVID-19. We want to share with you what we at Coco Ruby are doing to protect our staff and patients during this difficult time.

While the health and safety of our patients have always been a priority, it is now more important than ever and the situation is constantly evolving. We are following the advice of the Australian Government Department of Health, monitoring updates closely and implementing processes to keep you and our community safe.

At this time, it is still safe for you to attend our clinic and continue with any planned appointments and/or surgeries. If you have a surgery booked for a later date but would like to move your surgery forward, we do have some openings available. You can call our team on  1300 599 990 to discuss an earlier surgery date. We will continue to monitor the situation and alert you to any changes that may affect you. As a medical business, we already have strict hygiene protocols in place. However, given the current situation we are taking extra precautions and wanted to share with you what those precautions are;

  • We have increased hand sanitiser stations around the clinic.
  • We have created a gap between appointments to sanitise and disinfect all treatment equipment and consultation rooms.
  • We have created larger gaps between chairs in the waiting area so patients are not sitting as close to one another (recommended 1.5m social distancing)
  • All high touch/traffic areas are disinfected and sanitised frequently. This includes, but is not limited to; reception, reception area, coffee station, coffee tables, door handles, phones, bathrooms and treatment areas.
  • We have provided disposable cups for beverages
  • We have more signage urging all patients to wash and sanitise their hands.

While we are taking every precaution we can to not only minimise risk but continue to operate our business, we ask that you help us in our endeavour.


IF YOU ARE FEELING UNWELL AND YOU HAVE AN APPOINTMENT

If you are feeling unwell or experiencing any signs of illness (runny nose, sore throat, upset stomach, body aches, temperature, cough or flu-like symptoms), we ask that you call us as soon as possible to postpone or reschedule your appointment on 1300 264 811 It is also important that you seek immediate medical attention.

RECENT TRAVELLERS

As of Monday the 16th of March, anyone returning from overseas must self-quarantine for 14 days after entering the country. We request that you call us and reschedule if you have travelled since 1st February 2020.

HOW CAN YOU HELP?

Most people have probably read the below in some for over the recent weeks but we urge you to please take time to read the following;

  • Monitor you’re health, be aware of any signs that you may not be well such as a cough, sore throat and/or fever.
  • If you begin feeling unwell seek medical attention immediately.
  • If you are showing signs of illness you will most likely need to self-quarantine until you are no longer showing any signs of illness.
  • Wash your hands and use hand sanitisers regularly.

While the above may seem obvious, we ask everyone to take care of themselves.  Avoid situations that put you in contact with large groups of people. Keep hydrated, eat well, get plenty of rest, and continue to practice good general hygiene habits.

 

The Next Steps – What to do Next

Virtual-Consult-Dr-Craig-Rubinstein

  • Visit the FAQs pages and read patient reviews to learn more about your intended procedure.

How to Book your Initial Consultation

  • Email us or call on 1300 264 811 to arrange your consultation with Dr Rubinstein
  • A referral from your GP or your specialist is helpful but not essential

What to Bring to your Surgeon Consultation

  • You are more than welcome to bring a friend or relative to help discuss the information and your choices
  • Ensure you also take a lot of notes and thoroughly examine the documents provided
  • Please be aware you may need to undress for a physical exam so wear simple clothes

Protect yourself and others from COVID19

covid19 instructions

World Health Information

 


Please Contact Us

If you have any questions regarding your planned surgery please phone us on 1300 264 811

Last updated: 17/09/2020
Author profile image
David Staughton
David Staughton is the Business Manager of Coco Ruby Plastic Surgery