Changes to AHPRA Cosmetic Surgery Regulations, as of July 1 2023, Learn More

Reviews and Testimonials

For many patients the decision to have plastic surgery is a critical one. It is important to thoroughly research your options before deciding if the procedure, surgical risks and costs are really worth it for you.

Surgeon Reviews, Ratings and Patient Testimonials

Before the internet, patients relied on the opinions of their General Practitioner, friends and family about surgeons and recommended surgical options.

As the internet becomes increasingly prevalent and accessible, patients are turning to various online sources such as Google, websites, social media, review platforms, and forums to aid in their decision-making process regarding plastic surgery. While the internet has given patients the power of information, it is essential to note that this abundance of information can sometimes be confusing and misleading.

We encourage patients to seek the opinion of their GP (General Practitioner), medical specialists as well as friends and family.

Why We Can’t Show Patient Reviews On This Website

AHPRA, the Australian Health Practitioners Regulation Agency does not allow the posting of testimonials on a doctor’s website. This ban was put in place to help counteract fake testimonials by other doctors and clinics.

Our specialist surgeons feel extremely honoured and privileged when their patients thank them with; cards, gifts, letters and positive online reviews. However, due to government regulations, they are NOT able to share them on this website or social media.

Our practice aims to provide both a great patient experience and benefits from many word of mouth referrals. We are very fortunate to have patients who talk positively to others about their results and experience with us.

A Warning About Online Reviews

Unfortunately, there are currently no laws or guidelines in place to prevent unscrupulous cosmetic clinics and doctors from writing their own fake reviews on websites, directories and forums.

Our practice has a strict ethical policy of not writing reviews and endorsements about our OWN surgeons on either; reviews sites, forums or discussion boards. We wish that all medical staff had the same ethics.

Coco Ruby Plastic Surgery would therefore like to warn patients using the many online review websites like Google My Business, Facebook, Truelocal, RateMDs (anonymous reviews), Realself, Plastic Surgery Hub, Cosmetic Journey, Estheticon, WhatClinic and Plastic Surgery Review.

You can easily find these sorts of review sites by typing in the name of the surgeon and the word “reviews”. But be very careful about what you are reading.

Be Wary of Bad or Negative Surgeon Reviews

Negative or bad reviews can unfortunately happen in any surgeon’s practice.

Some bad reviews on plastic surgeon websites have been traced back to reviewers that are NOT even patients of the clinic but are in fact competitors.

How do fake negative or bad reviews happen?

Some reviews are simply fake and the review website has flawed systems to allow these. Other reviews are from genuine patients who have had an excellent result but are unhappy because they had unrealistic expectations of what plastic surgery could achieve for them. This group may attempt to attack or hurt their surgeon by posting multiple bad reviews under different fake names.

Genuine Negative Reviews and Feedback

A genuine negative review can be written by a patient who had a problem after their surgery or required revisional surgery. Unfortunately complications from plastic surgery can happen to any patient, which is why we thoroughly explain these possibilities to our patients during the consultation.

A surgical complication can happen to anyone and is something that is disappointing for both patient and surgeon. A good surgeon will go out of their way to ensure that the issue is resolved.

Furthermore, the surgeon and practice may even be prevented from replying to negative comments under privacy legislation.

Best Way to Find the Right Plastic Surgeon for you

Ultimately the best way to choose the right surgeon and procedure is to ensure you leave your patient consultation well informed and with a good feeling about the surgeon.

Your surgeon should have explained the surgical procedure, its benefits, risks and a range of options and whether they believe it will offer you the solution you are seeking. You should feel that the surgeon has really listened to and understood your wishes.

The Best thing is to Educate Yourself

The best way to choose the best surgeon is to do your research. We hope that this website and our guides to plastic surgery help.

What to do next?

Our Patient Liaison Team can assist with any questions you may have when considering a procedure. You can send in an enquiry form below or call our Melbourne Clinic between 9am – 5pm Monday – Friday.

Phone (03) 8849 1400, Email us: reception@cocoruby.com.au with our Patient Liaison Manager or a Virtual Consultation with a Surgeon.

Visit our FAQ page, learn more about your procedure or have a look at our Before and After Photos.

Dr Craig Rubinstein
Dr Broughton Snell
Dr Stephen Kleid
Dr Gary Kode

Specialist Plastic Surgeon MED0001124843 Dr Craig Rubinstein

Dr Craig Rubinstein is a Specialist Plastic Surgeon based in Hawthorn East, Melbourne. With over 20 years of surgical experience especially in all areas of Cosmetic and Plastic Surgery, but particularly in breast surgery. These include Breast Augmentation and Breast Reduction as well as Breast Surgery Revision.

Furthermore, he believes that surgical customisation, precision planning and technical expertise help him to provide optimal surgical outcomes for his patients.

Specialist Plastic Surgeon MED0001190266 Dr Broughton Snell

Dr Broughton Snell is a Specialist Plastic and Reconstructive Surgeon based in Melbourne, Victoria, Australia. His training in Plastic Surgery took place in Australia and the United States of America (USA).

Dr Snell is a fully qualified specialist plastic surgeon having completed his Fellowship with the Royal Australasian College of Surgeons in plastic and reconstructive surgery.

ENT (Ear, Nose and Throat) Surgeon MED0001052799 Dr Stephen Kleid

Dr Stephen Kleid is an experienced Ear, Nose and Throat (ENT) Surgeon (Otolaryngologist) based in Melbourne with a passion for Septo-rhinoplasty, Septoplasty, as well as, a strong interest in Rhinoplasty Revision.

Dr Kleid trained at Melbourne University, then completed surgical training at various hospitals including Royal Melbourne, Royal Children’s, The Eye and Ear and St Vincents. He worked as a surgeon at the University of Florida Medical school for further experience.

Specialist Plastic Surgeon MED0001405964 Dr Gary Kode

Dr Gary Kode is a Specialist Plastic Surgeon, with experience in Aesthetic and Reconstructive Surgery, as well as non-surgical treatments.

Dr Kode is a member of several organisations, including the Australian Society of Aesthetic Plastic Surgeons (ASAPS), The International Confederation for Plastic and Reconstructive and Aesthetic Surgery, and he holds a Fellowship with the Royal Australasian College of Surgeons.

What to do next?

Our Patient Liaison Team can assist with any questions you may have when considering a procedure. You can send in an enquiry form below or call our Melbourne Clinic between 9 am – 5 pm Monday - Friday.

Disclaimer: Results depend on individual patient circumstances and can vary significantly. Results may also be impacted by a variety of factors including your lifestyle, weight, nutritional intake and overall health. Consult your Specialist Plastic Surgeon for details. This information is general in nature and is not intended to be medical advice nor does it constitute a doctor-patient relationship. Surgery risks and complications will be covered in detail during a consultation with your Surgeon.

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