Refund and Cancellations Policy
The Coco Ruby Bookings & Appointments Policy outlines how we manage initial consultations, cancellations, missed or late appointments for our Plastic Surgeons and Skin Team.
Our goal is to provide high-quality care and service to all patients in a timely and respectful manner. Cancellations, late arrivals, and missed appointments can impact our ability to provide this care and may also inconvenience other patients.
Surgical Patients:
Initial Consultations
New patients seeing a Plastic Surgeon are required to pay a non-refundable $300 deposit at the time of booking to secure their initial consultation.
If there is a medical element to your procedure, you may be eligible for a Medicare rebate of approximately $80.
Any additional review appointments required within 12 months are provided at no additional charge.
Coco Ruby Skin Patients
A non-refundable $80 booking fee is required at the time of booking to secure your appointment.
This fee is fully redeemable on the day of your service.
Post-Surgical Patients
For patients attending follow-up or scar management appointments, please note that missed or late-cancelled sessions may be deducted from your allocated treatment plan total.
Appointment Bookings, Cancellations and Refunds
To ensure fairness and efficiency, we require a minimum of 48 hours’ notice for any cancellations or rescheduling.
Consultation fees are non-refundable. However, if 48 hours’ notice is provided, your appointment may be rescheduled or used as a credit.
Late Cancellations and No-Shows
A late cancellation occurs when notice is given less than 48 hours before the appointment.
A no-show occurs when a patient fails to attend without notice.
Patients who arrive late, cancel late, or fail to attend may forfeit their consultation fee or booking credit.
Late Arrivals
We ask that all patients arrive on time to ensure appointments run smoothly for all.
Patients arriving more than 15 minutes late may be asked to reschedule or be placed on a waiting list.
We understand that delays can occur and will always do our best to accommodate where possible.
Surgery Bookings, Cancellations and Refunds:
Surgery Deposits
A deposit is required at the time of booking to secure your surgery date.
Surgical Cancellations or Rescheduling
If you need to cancel or reschedule your surgery, we ask for at least 14 days’ notice so we can accommodate other patients on our waiting list.
Failure to provide at least 14 days’ notice may result in a cancellation fee to cover administrative costs.
