At Coco Ruby Plastic Surgery, we truly care about your experience. Our team is dedicated to providing high-quality care and service, and your feedback helps us continually improve.
If at any point you feel unhappy or have concerns about your care, please let us know – we want to resolve any concerns as quickly and kindly as possible.
How to Share Feedback or Make a Complaint
You can reach out in whichever way feels most comfortable:
Speak to us directly: Talk to your nurse, patient care coordinator, surgeon or the practice manager.
Phone: (03) 8849 1400
Email: reception@cocoruby.com.au
Post: 759 Burwood Road, Hawthorn East 3123
All feedback is treated with respect and confidentiality. Making a complaint will not affect your care or treatment in any way.
What Happens Next:
We’ll acknowledge your concern within 1 business day. The practice manager will review your feedback carefully and, if needed, investigate further. We’ll get back to you as soon as possible with an explanation or outcome.
If you’re still not satisfied, you can contact an independent organisation for further review.
Independent Review Options:
If you’d like your concern reviewed externally, you can contact:
Health Complaints Commissioner (Victoria)
Phone: 1300 582 113
Website: www.hcc.vic.gov.au
AHPRA (Australian Health Practitioner Regulation Agency)
Website: www.ahpra.gov.au
Our Promise
We take every piece of feedback seriously, whether positive or negative and use it to improve how we care for our patients.
Your voice helps us grow, and we’re always here to listen.
