Coco Ruby Plastic Surgery Support Team

Our amazing patient care coordinators, enquiries team, nurses, administration and reception staff will help you feel welcome at our clinic.

Our caring Surgery Support team will ensure you receive exceptional customer service with a smile while visiting with one of the leading Plastic Surgeons here in Victoria, Australia.

  • Practice Manager
    Erica is responsible for all of the operational, financial, information technology and human resource functions at Coco Ruby.

    Providing support to the business stakeholders in performance management, achieving strategic goals and profitability objectives. Read more
  • Denise Pacey

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    Operations Manager
    Denise, our Operations Manager, joined Coco Ruby Plastic Surgery after being at the helm of a leading skin cancer medical group. She has over 20 years’ experience in practice and office management.

    With a strong background in the delivery of specialist surgical services and an impressive array of skills across management, information technology and patient-centred care, it is a privilege to have her in the management team.

    Her attention to detail, warm manner and proven track record will ensure that our patients have an even richer experience across their journey.
  • CCEO CSP Business Manager
    David Staughton is the Business Manager of our Plastic Surgery and Non-Surgical Skin Care practices.

    He oversees business development and strategic partnerships, marketing and advertising, automated marketing, digital asset development and business growth strategies.

    He leads Patient Services Improvement Training and Practice Improvement Programs for our large group of Surgeons and Support Team

    David is also a practice management consultant - www.davidstaughton.com.au
    Read more
  • Michelle Staughton

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    Patient Experience Manager
    As a past patient Michelle has insider knowledge of the journey our patients embark on. She jumped at the chance to work with us and help other women change their lives for the better.
    A busy mother of 3, Michelle appreciates the organisation required to get things done in today’s hectic life, including scheduling your cosmetic plastic surgery procedure.

    In her role as Patient Experience Manager Michelle is here to help guide you through all the questions you have when choosing a surgeon that is right for you.

    She coordinates the patient care team, and scheduling of surgery - hospitals, anaesthetists and assistants.
  • Jenny Aguilera

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    Company Accountant
    Jenny has been an integral part of the Accounting Team since 2017.

    Managing all aspects of the finances for Coco Ruby Plastic Surgery Wages, Debtors & Creditors to produce timely financial reports

    She manages patient accounts and payments to facilitate their surgical journey.
  • Sandra Wallace RN

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    Senior Injecting Nurse
    Sandra is a registered Division 1 nurse with over 20 years experience in injectables and dermal fillers and non-surgical facial rejuvenation treatments. She has a long history of supporting Dr Rubinstein and other Plastic Surgeons and Facelift Surgeons to help patients receive a full-face rejuvenation effect, using anti-wrinkle injections and dermal fillers. Sandra has a long list of loyal clients and works closely with our Eyelid Lift Surgeons who perform Blepharoplasty Surgery, to get a natural looking, long lasting injecting result.
  • Kimberli

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    Patient Care Coordinator
    Kimberli started in our enquiries team in 2017 from where she quickly progressed to a Patient Care Coordinator. As a past patient, she has a specific insight into what many of our patients feel, and a good understanding of their needs. She has a background in customer service and the beauty industry and thoroughly enjoys assisting our patients transform their lives. Kimberli will be there every step of the way to help you with the difficult decisions.
  • Rachel

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    Patient Care Coordinator and EA
    Rachel is Dr Craig Rubinstein's EA and one of his patient care coordinators. She helps guide patients throughout their surgical journey. Patients truly appreciate her warm, caring nature.

    Rachel joined our reception team in 2017. Her background includes customer service in the beauty and cosmetic industry
  • Malissa

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    Patient Care Coordinator
    Malissa joined our team in 2018 as a Patient Coordinator for Specialist Plastic Surgeons, Dr Craig Rubinstein. Her background includes experience in the cosmetic and beauty industries. Patient's love her in-depth understanding of the processes involved with surgery and her warm, caring nature.
  • Lauren

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    Patient Care Coordinator
    Lauren joined our Team in 2017. In addition to helping train new Patient Care Coordinators, Lauren helps answer patients' preliminary questions about plastic surgery such as Tummy Tuck Surgery, Breast Augmentation using Breast Implants or Fat Transfer, Arm Lift Surgery, Eyelid Surgery, Facelift Surgery and more. You'll enjoy her down to earth approach and practical advice on what to expect during a consultation or cosmetic surgery journey.
  • Donna

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    Patient Care Coordinator
    Donna joined the enquiries team in 2016 to assist with new patient’s enquiries. Donna has significant experience and extensive knowledge in plastic and cosmetic surgery procedures, and pre and post-op recovery, so often acts as surgeon co-ordinator for our Specialist Plastic Surgeons.
  • Brooke

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    Patient Care Coordinator
    Brooke Staughton is Dr Rebecca Wyten's Patient Coordinator.

    Brooke has significant knowledge in the entire plastic surgery journey. Being a patient herself, her experience and knowledge are first hand.
  • Trish

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    Nurse / Patient Care Coordinator
    Trish is a Registered Theatre Nurse and Patient Coordinator who provides support to Dr Craig both in and out of the operating theatre, ensuring his patients receive the best possible care from consultation to recovery. In addition to her work as a nurse, Trish also manages Dr Rubinstein's social media account, providing an important link between him and his patients. Through her work, Trish strives to provide patients with accurate and up-to-date information about their procedures, helping them to make informed decisions about their care.
  • Sarah

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    Nurse / Patient Care Coordinator
    Sarah is a Registered Nurse and Patient Care Coordinator for Dr Rubinstein. Sarah recently joined the team to further develop her skills, knowledge, and passion of Plastic Surgery, however already brings 4 years of experience. Sahe has a compassionate approach and will ensure you feel comfortable throughout your pre and post-operative experience.
  • Jenny

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    Nurse / Patient Care Coordinator
    Jenny is Nurse and Patient Care Coordinator to Melbourne Plastic Surgeon, Dr Patrick Briggs. She joined our practice in 2016 and brings over a decade of Plastic Surgery and Cosmetic Surgery nursing experience to our practice. Patients appreciate her calming nature and her knowledge of procedures and estimated recovery times.
  • Jessie Anderson RN

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    Injecting Nurse and Dermal Clinician
    Jessie is a Division 1 Registered Nurse and holds a current AHPRA registration. Jessie has 12 years of aesthetic and cosmetic experience and 4 years industry experience and training in injecting. Jessie adopts a patient-first approach boasting a large following, and is extremely passionate and enthusiastic about this industry. Her strong belief in a holistic approach to patient care means she can empathise and understand clients’ needs, achieving natural-looking results for a rejuvenated and refreshed look.
  • Peta Danvers

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    Senior Dermal Clinician
    Peta joined our Melbourne-based Coco Ruby Skin and Anti-Ageing team in 2020, bringing her expertise in skincare and light-based treatments, skin peels, laser treatments and other modalities to help people overcome their common skin complaints.
  • Felicity

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    Registered Nurse
    Nurse Felicity is a Registered Nurse at Coco Ruby Plastic Surgery Melbourne, and she loves what she does. She enjoys the joy of helping people and making their lives better. Felicity works with her team to make sure everything goes smoothly for our patients from start to finish.
  • Mandy

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    Registered Nurse
    Nurse Mandy is a very caring, gentle and friendly nurse and has worked at Coco Ruby Plastic Surgery for three years. This environment has given her the opportunity to develop knowledge of cosmetic surgery and broaden her understanding of people's motivations behind their decision to go under the knife. Mandy enjoy's helping patients their journey towards feeling happier about themselves.
  • Maybell

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    Registered Nurse
    Nurse Maybell is a Registered Division 1 Nurse with over 9 years experience, primarily focused in surgical nursing. Maybell is passionate about solutions in pre-op and post-op care and specialises in the provision of education and caring for patients who undergo cosmetic surgical procedures. She communicates in a sensitive and respectful manner, ensuring a safe, aseptic environment at all times.
  • Charlotte

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    Registered Nurse
    Charlotte is on our Front Desk as a Receptionist, She welcomes patients and helps organise our busy practice.
  • Mary

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    Registered Nurse
    Nurse Mary has perioperative experience and helps Dr Patrick Briggs in Theatre.

    She is also wonderful assisting our post op patients
  • Chrissy

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    Senior Medical Receptionist
    Chrissy is caring and organised and runs our busy front desk.
  • Claire

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    Medical Receptionist
    Claire has recently joined as a receptionist at Coco Ruby Plastic Surgery. Her phone manner is friendly and her smile is bright when greeting our patients.
  • Chloe

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    Medical Receptionist
    Chloe is part of our wonderful Front Desk Reception support team. With lots of reception experience at medical practices, she is an asset.
  • Lyshai

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    Patient Enquiries & Social Media
    Lyshai joined Coco Ruby Plastic Surgery in 2017 with a background in Beauty and Events. Lyshai’s knowledge of the Medical Aesthetic Industry shines across social media, patient enquiries and information night events management.
  • Laura

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    Patient Enquiries
    Laura is an experienced practice manager with a wealth of knowledge in non surgical treatments.

    She handles many of our inbound enquiries for surgery and injectables.
  • Katie

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    Patient Enquiries
    Katie is an experienced Patient Coordinator and has worked with other plastic surgery practices in Sydney.

    She has great expertise to handle the many questions from our inbound enquiries for surgical and non surgical patients
  • Angela

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    Marketing Manager
    Angela has 15+ years of experience in digital marketing and design and coordinates and implements on and offline projects.
  • Shannon

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    Marketing Assistant
    Shannon assists in the development and distribution of marketing material on our websites. She also ensures that the information available on our websites is accurate and easy for our patients to understand.
  • Leanne

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    Administrative Assistant
    Leanne joined the practice in January 2016 initially working in the rooms both in Hawthorn and Berwick.
    With 40 years of medical secretarial experience and having worked in a variety of specialities as a PA including 10 years for plastic surgeons, Leanne has a sound knowledge of plastic surgery procedures and terminology.