Meet Your Surgery Support Team

Our Amazing Patient Welcoming and Reception Team

You help you feel welcome at our Plastic Surgery, Skin Care and Cosmetic Injecting Clinic

Our caring team will ensure you receive exceptional customer service with a smile while visiting with one of the leading Plastic Surgeons, skincare experts or injectors working in Melbourne in Hawthorn East, Berwick. You can phone us on (03) 8849 1400 to schedule an appointment.

 

  • Denise Pacey

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    Operations Manager
    Denise, Operations Manager, joined Coco Ruby Plastic Surgery after being at the helm of a leading skin cancer medical group. She has over 20 years’ experience in practice and office management. With a strong background in the delivery of specialist surgical services and an impressive array of skills across management, information technology and patient-centred care, it is a privilege to have her in the management team. Her attention to detail, warm manner and proven track record will ensure that our patients have an even richer experience across their journey.
  • Dr Tina Purdon

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    Cosmetic Physician / GP
    Dr Tina Purdon is a passionate and highly skilled cosmetic physician. She has a warm, caring manner along with an eye for detail. Dr Tina Purdon offers strategic facial enhancements using non-surgical modalities such as dermal filler, cheek filler, lip filler, chin augmentation and wrinkle relaxing injections to soften facial lines and rejuvenate the facial appearance.
  • Sandra

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    Senior Injecting Nurse
    Sandra is a registered Division 1 nurse with over 20 years experience in injectables and dermal fillers and non-surgical facial rejuvenation treatments. Sandra has a long history of supporting Dr Rubinstein and other Plastic Surgeons and Facelift Surgeons to help patients receive a full-face rejuvenation effect, using anti-wrinkle injections and dermal fillers. Sandra has a long list of loyal clients and works closely with our Eyelid Lift Surgeons who perform Blepharoplasty Surgery, to get a natural looking, long lasting injecting result.
  • Hayley

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    Dermal Clinician
    Hayley is a talented Dermal Clinician who is part of our Coco Ruby Team. She is an expert at scar management, acne treatments, anti-ageing and advanced facial treatments including peels and laser treatments.
  • Jennifer

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    Dermal Clinician
    Jen works closely with our Injectors and Plastic Surgeons as part of the Dermal Clinic Team. A qualified Dermal Clinician with extensive experience, she is adept and knowledgeable at treating various skin appearance and ageing concerns such as acne, rosacea, sun damage, hyper-pigmentation and facial ageing.
  • Lauren

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    Senior Reception and Patient Coordinator
    Lauren, our Senior Receptionist, joined Coco Ruby Plastic Surgery in 2016. She has a background in medical patient care and reception at several plastic surgery organisations in Melbourne and Adelaide. You'll love Lauren's attention to detail and her commitment to patient care excellence.
  • Rachel

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    Reception
    Rachel joined our Reception Team in 2017. Her background includes customer service in the beauty and cosmetic industry. She enjoys helping patients to have an excellent experience through their surgery journeys, and patients greatly appreciate her warm, caring nature.
  • Jade

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    Reception
    Jade joined in late 2016. Jade has a background in general medical practices and reception. Working as part of our Reception team, you'll greatly appreciate her friendly, caring manner and patient care excellence.
  • Donna

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    Patient Enquiries / Surgeon Coordinator
    Donna joined the enquiries team in 2016 to assist with new patient’s enquiries. Donna has significant experience and extensive knowledge in plastic and cosmetic surgery procedures, and pre and post-op recovery, so often acts as surgeon co-ordinator for our Specialist Plastic Surgeons. Donna will welcome you and answer any pre-surgery questions you may have at our 'Patient Information Events' held most months.
  • Lauren

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    Patient Enquiries / Patient Care Coordinator
    Lauren joined our Team in 2017. In addition to helping train new Patient Care Coordinators, Lauren helps answer patients' preliminary questions about plastic surgery such as Tummy Tuck Surgery, Breast Augmentation using Breast Implants or Fat Transfer, Arm Lift Surgery, Eyelid Surgery (Blepharoplasty), Facelift Surgery and more. You'll enjoy her down to earth approach and practical advice on what to expect during a consultation or cosmetic surgery journey.
  • Malissa

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    Patient Enquiries / Patient Care Coordinator
    Malissa joined our team in 2018 as a Patient Coordinator for Specialist Plastic Surgeons, Dr Rebecca Wyten. Her background includes experience in the cosmetic and beauty industries. Patient's love her in-depth understanding of the processes involved with surgery and her warm, caring nature.
  • Lyshai

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    Patient Enquiries / Social Media
    Lyshai joined Coco Ruby Plastic Surgery in 2017 with a background in Beauty and Events. Lyshai’s knowledge of the Medical Aesthetic Industry shines across social media, patient enquiries and information night events management.
  • Jenny

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    Nurse / Patient Care Coordinator
    Jenny is Nurse and Patient Care Coordinator to Melbourne Plastic Surgeon, Dr Geoff Barnett. She joined our practice in 2016 and brings over a decade of Plastic Surgery and Cosmetic Surgery nursing experience to our practice. Patients appreciate her calming nature and her knowledge of procedures and estimated recovery times.
  • Jenny

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    Accounts
    Jenny is an integral part of our practice and Administrative Accounting Team since July 2017. Working alongside Denise, her primarily focus is on the smooth processing of patient’s accounts to facilitate their billing and information for Medicare or private funds if applicable.
  • Angela

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    Marketing
    Angela has 15+ years experience in digital marketing and design and co-ordinates projects ranging from in-house advertising to online SEO, Events and EDM's to name a few.
  • Daniel

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    Marketing
    Dan is an integral part of the Marketing Team assisting with website maintenance, events co-ordination and presentations to photos and video editing.
  • Michelle

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    Patient Enquiries / Patient Care Coordinator
    As a past patient Michelle has insider knowledge of the journey our patients embark on. She jumped at the chance to work with us and help other women change their lives for the better. A busy mother of 3, and independent business owner, Michelle appreciates the organisation required to get things done in today’s hectic life, including scheduling your cosmetic plastic surgery procedure. In her role as Patient Experience Manager Michelle is here to help guide you through all the questions you have when choosing a surgeon that is right for you.
  • Stacey

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    Patient Care Coordinator
    Stacey joined the team after excelling in the retail management and customer service fields. Stacey supports patients who are considering surgery with Breast Surgery and Tummy Tuck Expert Dr Craig Rubinstein. Having been a patient herself, Stacey has a complete understanding of the surgical process and will ensure you feel comfortable and well-informed throughout your entire experience with us. Stacey will answer your questions, schedule appointments and coordinate your surgery. Her extensive knowledge of our plastic surgeons and their specialisations will guide you through your consultation process and assist you in selecting the Surgeon that’s right for you.
  • Kimberli

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    Patient Care Coordinator
    Kimberli joined our practice to assist patients in understanding their best options for Cosmetic Surgery with leading Melbourne Surgeon, Dr Craig Rubinstein. She brings patients her extensive knowledge in cosmetic, non-surgical and surgical patient care and you'll love her warm, caring and easy to talk to manner.
  • David Staughton

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    Business Manager
    David Staughton joined us 6 years ago as the Business Manager of our Plastic Surgery and Non-Surgical Skin Care practices.

    His professional background includes international speaking, sales team trainings, CEO Leadership Coaching, digital engagement strategies and Business Development. In the last two decades, Dave has developed business leaders & teams and has assisted many small business groups & marketing co-operatives. Dave Staughton has been a member of the CEO Institute for over 17 years, on the board of Professional Speakers Australia and has been a professional speaker since 2006.

    He oversees business development and strategic partnerships, marketing and advertising, social media engagement, automated marketing, digital asset development and business growth strategies. He also leads Patient Services Improvement Trainings and Practice Improvement Programs for our large group of Surgeons and a Team of over 35 individuals.