Reviews and Testimonials

Surgeon Reviews, Ratings and Patient Testimonials

For many patients, the decision to have plastic surgery is a critical one to be researched thoroughly before deciding if the procedure, surgical risks and costs are really worth it.

Before the internet, patients relied on the opinions of their GP, friends and family about surgeons and recommended surgical options.

With the rise of mobile phones and easy access, patients are now using Google, websites, Social Media, review sites and forums to help make their decision. While the internet has empowered the patient-consumer with information, this information can be overwhelming and misleading.

We encourage patients to seek the opinion of their local doctor, medical specialists, friends and family as they are the people that they already know and trust.

Why We Can’t Show Patient Reviews On This Website

AHPRA, the Australian Health Practitioners Regulation Agency does not allow posting of testimonials on a doctor’s website. This was a ban that was put in place to help counteract fake testimonials used by other doctors and clinics.

Our specialist surgeons feel extremely honoured and privileged when their patients thank them with cards, gifts, letters and positive online reviews, but due to government regulations, they are NOT permitted to share them on this website nor Facebook.

Our practice aims to provide a great patient experience and benefits from many word of mouth referrals. We are very fortunate to have kind patients who talk positively to others about their results and experience with us.

A Warning About Online Reviews

Unfortunately, there are currently no laws or guidelines in place to prevent unscrupulous cosmetic clinics and doctors from writing their own fake reviews on websites, directories and forums.

Our practice has a strict ethical policy of NOT writing reviews and endorsements about our OWN surgeons on reviews sites, forums and discussion boards. We wish that all medical staff had the same ethics.

Coco Ruby Plastic Surgery would, therefore, like to warn patients using the many online review websites like Google My Business, Facebook, Truelocal, RateMDs (anonymous reviews), Realself, Plastic Surgery Hub, Cosmetic Journey, Estheticon, WhatClinic and Plastic Surgery Review.

You can easily find these sorts of review sites by typing in the name of the surgeon and the word “reviews”.  Be very careful about what you are reading.

Be Wary of Bad or Negative Surgeon Reviews

Negative or bad reviews can, unfortunately, happen in any surgeon’s practice. We have seen negative reviews of many surgeons that are excellent surgeons and we would trust them to operate on our family.

Some BAD reviews on plastic surgeon websites have been traced back to reviewers that are NOT even patients of the clinic but are in fact competitors and some surgeons have sued people writing unreasonable negative reviews.

How do fake negative or bad reviews happen?

Some reviews are simply fake and the review website has flawed systems to allow these. Other reviews are from genuine patients who have had an excellent result but are dissatisfied because they had unrealistic expectations of what plastic surgery could achieve for them. This group may attempt to attack or hurt their surgeon by posting multiple bad reviews under different fake names.

Genuine Negative Reviews and Feedback

A genuine negative review can be written by a patient who had a problem after their surgery or required revisional surgery. Complications of plastic surgery could happen to any patient so these risks are thoroughly explained to patients during the consultation.

A surgical complication can happen to anyone and is something that is disappointing for both patient and surgeon. A good surgeon will go out of their way to ensure that the issue is resolved.

The surgeon and practice may even be prevented from replying to negative comments under privacy legislation.

Best Way to Find the Right Plastic Surgeon for you

Ultimately, the best way to choose the right surgeon and procedure is to ensure you leave your patient consultation well informed and with a good feeling about the surgeon.

Your surgeon should have explained the surgical procedure, its benefits, risks and a range of options and whether they believe it will offer you the solution you are seeking. You should feel that the surgeon has really listened to and understood your wishes.


The Best thing is to Educate Yourself

The best way to choose the best surgeon is to do your research. We hope that this website and our guides to plastic surgery help.


What to do next?

Our Patient Liaison Team can assist with any questions you may have when considering a procedure. You can send in an enquiry form below or call our Melbourne Clinic between 9am – 5pm Monday – Friday.

Phone 1300 264 811, Email us: or Book a FREE 15-minute Phone Chat with our Patient Liaison Manager or a Virtual Consultation with a Surgeon.

Visit our FAQ page, learn more about your procedure or have a look at our Before and After Photos.