We remain open for phone and virtual consultations
Due to the COVID-19 pandemic, we have had to change the way we interact with you. As an existing or new patient, we have chosen to offer a virtual consultation to you for the indefinite future. Wanting to have plastic surgery for any reason is a big decision. You need to be well-informed about your surgical options so our team can work closely with you through each step of the process, from pre-op to your final follow-up visit.
Coco Ruby Plastic Surgery is committed to helping you with your surgical journey, starting with your first enquiry with our clinic. That is why we are now offering patients a Virtual Consultation. At this time it is not possible to offer an in-person consultation due to government restrictions regarding COVID-19. Instead, we can now offer our patients several plastic surgery virtual consultation options.
Plastic surgery is a personal and life-changing step, with many aspects to consider. We aim to provide you with all the information you need to make informed, educated decisions.
Virtual Consultation FAQ’s
How much does a consultation cost?
$300. This covers the following:
- a pre-consult call with a Patient Liaison Team member
- a virtual consultation with a Specialist Plastic Surgeon of your choice
- Followed by a face to face consult when COVID-19 restrictions are lifted in our practice
- No need for a referral
Which surgeon will I speak with?
We have a selection of RACS registered surgeons within our practice. You will be assigned a Specialist Plastic Surgeon after speaking with one of our patient liaison team. Their job is to talk you through which surgery you are after and which surgeon will best suit you. You can get in touch with us via the online contact form on our website or phone 1300 264 811. One of the team will contact you to arrange your consultation and send you instructions.
What do I use on my phone to do the virtual consult?
Our surgeons are using Facetime and Skype mainly or a normal phone call if you prefer.
How long does a virtual consultation last?
Our consultations will range from 30-60 minutes in length depending on the procedure/s you are wanting to discuss.
Do I need a Referal
You do not need a referral for an online consultation. You will need a referral for your free following face to face consultation if you require a Medicare Item number.
Do I still see the surgeon in person?
Yes. Our surgeons will see all of the ‘Virtual’ consulted patients for an ‘In-Person’ consultation to provide a physical examination and measurements along with sizing (if applicable) and clinical photos. Once restrictions are lifted we will be contacting all patients to arrange these appointments.
When are the online consultations available?
Each surgeon has set days and time slots for the consultations from Monday to Friday. When you speak with our team they will advise which surgeon and which day they are available to you.
When can I have surgery?
Once restrictions on elective surgery are lifted and all of the hospitals advise their individual standards – we will be operating.
A Guide to Taking Photos Before Your Surgery. Download Now!
Tips on how to get the most out of your online consultation
- Research your procedure and obtain information so you’re ready for your consult
- Make a list of questions so at the end of your consult you can ask anything that wasn’t covered
- Ensure you have a good internet connection.
- A static camera is preferable as that doesn’t move around. If you’re using a mobile device we suggest you mount or prop your device so that it is stable and captures you in full view or use a computer with a camera if you can
Making an online consultation appointment