ROLES CURRENTLY AVAILABLE AT COCO RUBY MEDICAL PTY LTD
Visit our CAREERS page to see the current roles available at Coco Ruby.
NO RECRUITERS PLEASE
For any applications or recruitment enquiries please email David Staughton (Business Manager & Consultant) at david@cocoruby.com.au
WANTED – MORE SPECIALIST PLASTIC SURGEONS & PLASTIC SURGERY FELLOWS
We are always open to talking with highly-skilled, established Specialist Plastic Surgeons, ENT Surgeons or Plastic Surgery Fellows who would like to discuss the potential for joining one of Melbourne’s largest groups of Specialist Surgeons.
Furthermore, we are keen to hear from career-minded individuals who want to make a positive difference in the lives of our cosmetic surgery and skincare patients.
For future Patient Coordinator roles, Nursing and Reception Support roles and Cosmetic Surgery Nurses please send us an enquiry to assess if we have any current job openings
Email Business Manager David Staughton – David@cocoruby.com.au
Careers in Cosmetic Surgery & Plastic Surgery – Employment at Coco Ruby Plastic Surgery
Key Criteria for Cosmetic and Plastic Surgery and Skin Care Career Roles.
What we look for:
We are always open to hearing from friendly and motivated medical professionals, Plastic Surgeons and Assistants, Registered Nurses, Cosmetic Injecting Clinicians and Dermal Therapists as well as GPs that meet our KEY candidate criteria.
1. Solid knowledge of and interest in Cosmetic Procedures and Plastic Surgery.
Read our website and blog for more details. Or visit the website of ASAPS (USA) www.smartbeautyguide.com for more information on the industry and what plastic surgery and non-surgical cosmetic treatments can help patients to achieve.
The following are useful books & blog on the Plastic Surgery and Cosmetic Services Industry that you could read:
- Beauty and the Business by Greg Buford
- Cosmetic Surgery for Dummies by R. Merrell Olesen
- Read our Coco Ruby Blog – Career guide to working in the Cosmetic Industry or Plastic Surgery Sector.
2. Knowledge of a Practice Management System (PMS) is helpful for a career in the Aesthetic Industry.
The PMS is the heart of any practice.
- It is our patient database, our Clinic diary, and our financial and reporting system.
- Our PMS is called Genie, but most PMS are similar in nature.
- You could also benefit from watching Genie Medical System training Videos online.
- This can help ensure that PMS software is something you’ll be able to master if you are selected for a role at one of our Clinics.
3. Proven Communication Skills and former Customer Service & Sales Experience
- You will also need to know how to explain cosmetic procedures and promote Specialist services.
- Furthermore, you need to understand the differences in the types of Surgeons who perform this type of service.
- This includes good communication skills to help explain the benefits of various procedures to prospective Patients as well as risks and recovery information.
4. Skills needed skills for a job in the cosmetic surgery or aesthetic industry, beauty businesses and Melbourne plastic surgery groups include:
- Rapport building, empathy, appreciative questioning as well as, high-level listening skills.
- You will also need to have the ability to ascertain what is truly important to each and every individual patient who contacts us or steps into our cosmetic plastic surgery clinic.
- Furthermore, you will need to be able to identify and overcome patients unrealistic fears about cosmetic surgery.
- Proactively negotiating scheduling availability when a patient is interested in a procedure and wants a specific surgery date or specific Surgeon is also a necessary skill. We have several sought after and top-ranked experienced Melbourne Plastic Surgeons to choose from.
You need to be calm and help reassure patients about any unrealistic fears or concerns they have, using extensive knowledge of procedures, typical recovery times and healing aids such as Healite II or Rapid Recovery Packs.
Most people take a while to decide whether or not they’ll pursue cosmetic procedures, so you’ll also need to be proactive in:
- making follow up calls
- answering numerous questions and alleviating unreasonable fears
- And, helping us to host our public events and patient information nights
There are many communications and sales influence books that may help with these skills, including several books that may be useful for patient consulting for cosmetic surgery.
Listen to Catherine Maley’s podcast to develop your cosmetic surgery skills.
5. Delivering a High Level of Patient Care
Aesthetic patients are NOT the same as regular Healthcare patients – the choice to have cosmetic surgery is generally an optional one. It can also be more expensive than some patients anticipate. Hence, many patients take time to decide, whilst investigating many options, including the dangerous option of going overseas for surgery with an unknown practitioner who is not FRACS qualified as a Specialist Plastic Surgeon.
Aesthetic patients also expect a higher standard of care, respect and confidentiality from their Clinicians and Surgeons.
This often requires:
- Building a longer-term relationship
- Delivering an awesome Patient Experience
- Developing empathy with aesthetic patients and reassuring them
- Developing an ongoing patient plan and procedure scheduling
- A friendly attitude to post-op support wound care and changing dressings
- Managing any potential complications
About Coco Ruby Plastic Surgery & Coco Ruby Skin Clinic
We Focus On Patient Care Excellence
- Our Clinics feature some of the most experienced groups of Specialist Plastic Surgeons, Cosmetic Medical Professionals & Skin Care Clinicians in Australia.
- We have several independent Specialist Plastic Surgeons and multiple clinic consulting locations in the Melbourne & Sydney region
- Our expertise is in providing precision Cosmetic Surgery and Patient Care Excellence.
- Our Coco Ruby Skin clinic offers Non-surgical cosmetic technologies to ensure our patients get the best possible results from their cosmetic surgery procedures.
Professional Training Provided
We are always working on continual improvement and personnel upskilling for our Team so that we can better serve our Plastic Surgery patients.
Our focus is on Patient Care Excellence. We also believe in offering personal growth workshops and professional skills training to ensure we meet our patient expectations.
- Training is provided for individuals who;
- Are team-oriented, computer savvy and also have the skills and attitude required to work with a leading group of health professionals.
- Enjoy working with a team committed to top cosmetic procedures and skin care treatments.
- Want to learn about our precision surgical techniques, advanced technologies and special equipment
- So, are you results-orientated and customer service focused?
- Do you have a warm, engaging manner and excellent communication skills?
- Would you enjoy being a Patient-Liaison or a Surgical Nurse in a fast expanding, forward-thinking Cosmetic Clinic and Plastic Surgery Environment?
- Are you adept at Word, Excel, PowerPoint, Genie or other medical software?
- Genie experience, cosmetic industry and/or medical industry experience very helpful (but not required).
Who should apply?
Click here to read our handy web page guide about career paths and the required traits to be part of the cosmetic industry or plastic surgery industry sector in Australia.
To suit our team, you also need to demonstrate the following top skills and interpersonal capacities:
- Strong interest in not only cosmetic surgery but cosmetic injections, beauty, skin health and aesthetics nursing as well.
- A friendly, engaging telephone voice as well as top-notch customer service and sales skills
- A keen interest in helping others achieve their self-improvement and physical enhancement goals.
- Outstanding verbal and written communication skills.
- Strong computer skills and fast typing speed (minimum 75 wpm)
- Intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint)
- Exceptional personal presentation
- Sound knowledge of physiology or anatomy and medical or health care terminology
- High attention to detail with clinical software experience AND accurate data entry/scheduling skills
- The ideal candidate will also have empathy and rapport-building skills to support our Melbourne cosmetic surgery and plastic surgery patients
- As well as, a customer service, sales or patient care/client liaison background.
A beautiful environment to work
You’ll get to assist some of the best cosmetic and plastic surgery patients in Melbourne.
- A delightful working environment in a stylish and elegant professional practice
- Working with the latest medical technologies and skincare products
- Appreciative leadership team with recognition and rewards for the extra effort
- Training and opportunities to learn and develop your industry potential
- Above-award salary and incentives
See our Guide to a Career in the Aesthetic Industry in Australia
Read our Guide to a career in the Aesthetic Industry for more information. Please enquire by emailing david@cocoruby.com.au for details.
