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Having just hired and inducted another great frontline team member, Coco Ruby Plastic Surgery HAWTHORN is seeking a friendly and mature Medical Receptionist to join our growing plastic surgeon practice – either part time or full time.

This is a busy role using your caring & empathetic customer service skills to provide a professional and welcoming reception for our patients as well as our highly experienced plastic surgeons & clinical team.

Our practice is committed to delivering an exceptional 5-star patient experience. This is demonstrated by the fact that we have more online patient reviews than any other plastic surgeon practice in Australia. We just love our patients!

This role has future Career potential – This medical receptionist position can lead to a future role handling patient enquiries or being a surgeon’s patient coordinator (medical secretary) or a future career in specialist practice management.

What you’ll get

  • Join a happy place to work with a positive culture and 30+ practice team members
  • Enjoy cutting edge training & learning opportunities with opportunities for further career development
  • An appreciative leadership team with a social & incentive program, recognition & rewards for effort
  • Located in beautiful location in Hawthorn – close to Burke Rd shops & cafes
  • Working in a delightful environment in stylish and elegant professional practice 
  • Make use of the Coco Ruby Skin Cosmetic Clinic onsite – Staff samplers and products to try – with the latest medical technologies and treatments
  • An ABOVE AWARD salary and monthly team incentive payment too

About You

  • Are you a fast learner, with experience in the use of Microsoft (Outlook, Word & Excel) and a Medical diary software like Genie?
  • Are you a proactive problem solver that takes initiative to tackle challenges but who can also follow instructions, accept feedback, and work within a team environment?
  • Do you have attention to detail and the ability to remain calm while attending to multiple tasks (clients, emails, phone calls, etc) ?
  • Do you have previous experience working in the medical industry (Specialist practice preferred)?.
  • Can you work either fulltime or part-time rostered hours to cover Reception on Monday to Friday 8am to 6pm with occasional late Thurs or Sat am by rotation.

You’ll be responsible for

  • Delivering an exceptional first impression for visitors
  • Meeting and Greeting patients at reception
  • Managing incoming reception desk phone calls, email & mail
  • Scheduling and organising patient appointments using Genie software
  • Processing patient information, payments and Medicare rebates
  • Providing Information about our services and Medicare
  • Handling initial patient enquiries and questions – by phone & email
  • General office tasks including using Microsoft Word and Excel
  • Managing patient paperwork, referrals and billing – including typing
  • Managing the Reception Area and hosting patients (tea/coffee making)
  • Office cleaning, general housekeeping

 You need to have 

  • 3+ years of Medical reception experience – Specialist or GP
  • Strong knowledge of MS Office and a Diary Appointment Booking program
  • An understanding of a Medical Practice Booking Diary software (Genie is preferred)
  • A strong interest in Aesthetics & Cosmetic Surgery (Breast, Body & Face Surgery), Facial Rejuvenation or Skin Treatments
  • A friendly, warm and caring personality
  • Attention to detail is critical, as is the ability to cheerfully multi-task
  • A stable work history demonstrating competence and good typing skills
  • MUST Live within 30 mins drive of Hawthorn or prepared to relocate

About Coco Ruby

  • Coco Ruby is located in a beautiful building in Hawthorn East
  • The practice has four highly experienced plastic surgeons, an ENT surgeon and an onsite cosmetic skin clinic – Coco Ruby Skin.
  • We offer Dermal injections and cosmetics, Skin rejuvenation and Dermal Treatments like Laser Genesis, Monalisa Touch, V-Laser, Smart Dot, Fraxel and Cutera Xeo Lasers,

For more detailed information visit 



Last time we advertised we had to choose from over 100 great applicants.

We look for the right person that has Medical Experience, Genie Experience and has worked with Specialists 

If you have applied in the past and have since relocated or gained more skills -& experience – You are welcome to APPLY AGAIN!

How to Apply

Please include your resume and a cover letter telling us WHY you would make a valuable addition to our team and how you meet the requirements above. 

Cosmetic Surgery and Plastic Surgery Careers for Cosmetic Surgery Nurses, Patient Coordinator, Medical Receptionists, Cosmetic Nurses & Cosmetic Injectors, Plastic Surgeons, Surgical Assistants.

2. PATIENT CONSULTANT RECRUITMENT – Full-Time Role in Hawthorn, Melbourne

Our Ads are usually found on SEEK or Linked In Jobs

Patient Liaison Consultant Role / Specialist Medical Secretary

Due to recent practice expansion, Coco Ruby Plastic Surgery is seeking a motivated, friendly person to assist our experienced plastic surgeons with managing patient enquiries.

  • Do you have experience in Plastic Surgery or Cosmetic Surgery?
  • Want to relocate from Interstate?

Starting off with training in the Phone Enquiry and Front Desk teams, this is a consultative role looking after patient management while also working closely with our highly-experienced plastic surgeons and friendly team of nurses and admin staff.

The role can also be HYBRID, in other words, part in our Hawthorn clinic and part working from home.

What you’ll get

  • A delightful working environment in elegant professional practice offices.
  • Located in stylish premises in Hawthorn – close to Burke Rd shops & cafes
  • You will also be working with the latest medical and office technologies
  • There is parking nearby, we are also near public transport
  • Skin Clinic onsite – Staff Samplers and Products to try
  • Appreciative leadership team with practice rewards for extra effort
  • There is also training and the opportunity to learn and develop further skills
  • Career opportunities to develop and progress
  • Training & Support on using Genie medical software and Active Campaign

You need to have

  • A strong interest in Cosmetic Surgery and Skin Rejuvenation.
  • A friendly personality, attention to detail as well as a high level of self-motivation.
  • You will also need to have a stable work history demonstrating quality customer relationships and results
  • Email, phone skills and a desire to effectively follow up with patients
  • Knowledge of MS Office software and preferably Practice Management software
  • Pride in your appearance
  • Live within 40 minutes drive of Hawthorn East

You’ll be responsible for

  • Handling prospective patient enquires via phone and email
  • Patient relationship management during the entire process
  • Scheduling and Managing Consult Appointments
  • Resolving any patient surgical concerns with the help of nurses
  • Assisting and advising patients on their options
  • Following up and networking with past patients

Get in touch with us if you want to express interest in joining our team when we have a job opening.



Coco Ruby Plastic Surgery is seeking an exceptional Medical Group Practice Manager with strong people skills and qualifications for running a busy surgical specialist consulting practice. 

This is a senior role managing the people and performance side of our busy group plastic surgery clinic in Hawthorn, VIC and is ideal for someone with experience in a group medical practice – managing many medical practitioners and a big support team. 

We are growing and need someone to help execute the exciting vision for the future.

This is a hands-on role working closely with our five specialist surgeons (Plastic & ENT), 3 nurse injectors, 2 dermal clinicians, and a friendly team of nurses and admin staff to grow the practice and build the brand. 

The Practice Manager position is supported by the Business Manager (responsible for Sales & Marketing) and the Operations team (responsible for Admin, Finance, IT/Tech, Building Maintenance and Projects)

What you’ll get

  • A Values-based organisation which prioritises honesty, loyalty, trust, integrity, enthusiasm, diligence, fun and the absolute best in everything we do.
  • A delightful working environment in stylish and elegant professional practice offices in Hawthorn – close to Burke Rd shops & cafes
  • Appreciative solo practice owner with rewards for extra effort
  • Working with the latest medical technologies and best practice marketing solutions
  • Training & Development Opportunities to grow further – courses, events and conferences
  • Boutique Skin Clinic onsite – Staff Samplers and Products to try
  • Expected Hours – mostly Monday to Friday – with Sat morning monthly meetings and occasional weekend calls.
  • Carparking included

You need to have 

  • A proven strong ability to lead, grow and manage a medical & support team of 20 full time and 10 part-time staff
  • A stable & loyal work history demonstrating previous results
  • An Understanding of Financial Performance, focus on profitability & keen to achieve KPIs
  • A rare combination of a friendly organised personality type and a diligent & detailed approach with great people skills
  • A relevant Tertiary Qualification
  • A strong interest in Cosmetic Surgery and Skin treatments
  • Strong working knowledge of a Practice Management Software  – Genie Practice Management Software skills would be an advantage
  • Knowledge of MS Office and be technology savvy
  • Live within 30 mins drive of Hawthorn or prepared to relocate into the SE suburbs of Melbourne
  • Experience with Hospitals and Surgical Theatre operations is an advantage

You do NOT have to be a qualified Nurse or Doctor but significant medical administration or large medical practice experience is a pre-requisite.


  • To Maintain and develop our exceptional team & culture
  • To Grow and improve the practice – taking it to the next level
  • To Deliver the highest standards of Patient Care and Patient Satisfaction
  • To Manage our patient support team and Patient-Centric Culture


Mostly HR/People related (70%) and Performance/Growth focus (30%)

Clinical Staff Supervision & Support

  1. Management and Supervision of activities of Dermal Clinicians, Nurses and Patient Advisors, Admin & Reception team – including regular coaching and performance reviews
  2. People Management including Recruitment, Appraisals, Leave Approval, Rostering
  3. Oversee Rostering of nurses for rooms and Hospital rounds
  4. Compliance with all legislation and best practice medical guidelines
  5. Oversee training program for nurses and CME Points Accreditation
  6. Liaise with Employsure to ensure compliance with changing workplace Regulations

Medical/Clinical Tasks

  1. Manage Clinic Relationships with Hospitals, Assistants & Anaesthetists
  2. Oversee Theatre Rostering for surgeons and their premier surgical team
  3. Provide Backup Nursing and Support to surgeon teams on occasion
  4. Oversee the Monitoring of Medicare Billing and Pathology results, providing item number advice for surgeons/finance

Manage Patient Experience

  1. Deliver Exceptional Patient Care – Highest Patient Satisfaction levels
  2. Oversee all Patient Feedback – SMS, Reviews and Patient Surveys
  3. Monitor and resolve any patient Complaints and Patient Follow-ups
  4. Oversee accurate Patient Quoting and Medicare/Health Fund estimates

Compliance & Risk Reduction

  1. Ensure Accurate Genie Clinical Documentation and Auditing – photos and clinical notes are correct
  2. Improve quality and security of Patient Photos and Clinical Records
  3. Manage clinic WHS and OHS Compliance

Stock Management

  • Management and security of Medical Supplies – Oversee Stock Control and Purchasing
  • Control and ordering of Medical Supplies, Garments, Patient Amenities
  • Authorise consumables for Dermal Treatments
  • Monitor and Authorise Office Supplies, Patient expenses

Special Projects as required

  • Assist with Onboarding of New Surgeons
  • Investigate new Capital Purchases


This is a long-term role for someone passionate, dedicated, committed & wanting to grow, learn and be the best they can. Hard work and results will be rewarded.


Coco Ruby Plastic Surgery is a centre of excellence specialising in cosmetic surgery for women wholly owned by Dr Craig Rubinstein, Specialist Plastic Surgeon – one of Australia’s top plastic surgeons.

The centre has five experienced plastic surgeons and an ENT surgeon including: Dr Rubinstein, Ms Rebecca Wyten, Dr Richard Sackelariou, Dr Patrick Briggs and Dr Stephen Kleid.

In addition to offering Breast, Body & Facial Cosmetic Plastic Surgery – The practice also offers non-surgical treatments – scar & skin rejuvenation using V-Laser, Fraxel and Xeo Lasers, Dermal injections and cosmeceuticals.

For more information visit (See Careers pages) and 


Please apply via Seek with your Resume and a Cover letter


For any enquiries please email David Staughton (Business Manager & Consultant) at


We are always open to talking with highly-skilled, established Specialist Plastic Surgeons, ENT Surgeons or Plastic Surgery Fellows who would like to discuss the potential for joining one of Melbourne’s largest groups of Specialist Surgeons.*

Furthermore, we are keen to hear from career-minded individuals who want to make a positive difference in the lives of our cosmetic surgery and skincare patients.

For future Patient Coordinator roles, Nursing and Reception Support roles and Cosmetic Surgery Nurses please send us an enquiry to assess if we have any current job openings

Email Business Manager David Staughton –

Cosmetic & Plastic Surgery Careers & Employment at Coco Ruby Plastic Surgery

Ethnic nose job Pakistani and Indian

Key Criteria for Cosmetic and Plastic Surgery and Skin Care Career Roles.

What we look for:

We are always open to hearing from friendly, hard-working Plastic Surgeons and Assistants, medical professionals, Registered Cosmetic Surgery Nurses, Cosmetic Injecting Clinicians and Dermal Therapists as well as GPs that meet our FOUR KEY candidate criteria.

1. Solid knowledge of and interest in Cosmetic Procedures and Plastic Surgery.

Read our website and blog for more details. Or visit the website of ASAPS (USA) for more information on the industry and what plastic surgery and non-surgical cosmetic treatments can help patients to achieve.

The following are useful books & blog on the Plastic Surgery and Cosmetic Services Industry that you could read:

2. Knowledge of a Practice Management System (PMS) is helpful for a career in the Aesthetic Industry.

The PMS is the heart of any practice.

  • It is our patient database, our Clinic diary, and our financial and reporting system.
  • Our PMS is called Genie, but most PMS are similar in nature.
  • You could also benefit from watching Genie Medical System training Videos online.
  • This can help ensure that PMS software is something you’ll be able to master if you are selected for a role at one of our Clinics.

3. Proven Communication Skills and former Customer Service & Sales Experience

  • You will also need to know how to explain cosmetic procedures and promote Specialist services.
  • Furthermore, you need to understand the differences in the types of Surgeons who perform this type of service.
  • This includes good communication skills to help explain the benefits of various procedures to prospective Patients as well as risks and recovery information.

4. Skills needed skills for a job in the cosmetic surgery or aesthetic industry, beauty businesses and Melbourne plastic surgery groups include:

  • Rapport building, empathy, appreciative questioning as well as, high-level listening skills.
  • You will also need to have the ability to ascertain what is truly important to each and every individual patient who contacts us or steps into our cosmetic plastic surgery clinic.
  • Furthermore, you will need to be able to identify and overcome patients unrealistic fears about cosmetic surgery.
  • Proactively negotiating scheduling availability when a patient is interested in a procedure and wants a specific surgery date or specific Surgeon is also a necessary skill. We have several sought after and top-ranked experienced Melbourne Plastic Surgeons to choose from.

You need to be calm and help reassure patients about any unrealistic fears or concerns they have, using extensive knowledge of procedures, typical recovery times and healing aids such as Healite II or Rapid Recovery Packs.

Most people take a while to decide whether or not they’ll pursue cosmetic procedures, so you’ll also need to be proactive in:

  • making follow up calls
  • answering numerous questions and alleviating unreasonable fears
  • And, helping us to host our public events and patient information nights

There are many communications and sales influence books that may help with these skills, including several books that may be useful for patient consulting for cosmetic surgery.

Listen to Catherine Maley’s podcast to develop your skills.

5. Deliver a High Level of Patient Care

Aesthetic patients are NOT the same as regular Healthcare patients – the choice to have cosmetic surgery is generally an optional one. It can also be more expensive than some patients anticipate. Hence, many patients take time to decide, whilst investigating many options, including the dangerous option of going overseas for surgery with an unknown practitioner who is not FRACS qualified as a Specialist Plastic Surgeon.

Aesthetic patients also expect a higher standard of care, respect and confidentiality from their Clinicians and Surgeons.

This often requires:

  • Building a longer-term relationship
  • Delivering an awesome Patient Experience
  • Developing empathy with aesthetic patients and reassuring them
  • Developing an ongoing patient plan and procedure scheduling
  • A friendly attitude to post-op support wound care and changing dressings
  • Managing any potential complications

About Coco Ruby Plastic Surgery & Coco Ruby Skin Clinic

Coco Ruby Plastic Surgery-638-SML

We Focus On Patient Care Excellence

  • Our Clinics feature some of the most experienced groups of Specialist Plastic Surgeons, Cosmetic Medical Professionals & Skin Care Clinicians in Australia.
  • We have several independent Specialist Plastic Surgeons and multiple clinic consulting locations in the Melbourne & Sydney region
  • Our expertise is in providing precision Cosmetic Surgery and Patient Care Excellence.
  • Our Coco Ruby Skin clinic offers Non-surgical cosmetic technologies to ensure our patients get the best possible results from their cosmetic surgery procedures.

Professional Training Provided

We are always working on continual improvement and personnel upskilling for our Team so that we can better serve our Plastic Surgery patients.

Our focus is on Patient Care Excellence.  We also believe in offering personal growth workshops and professional skills training to ensure we meet our patient expectations.

  • Training is provided for individuals who;
    • Are team-oriented, computer savvy and also have the skills and attitude required to work with a leading group of health professionals.
    • Enjoy working with a team committed to top cosmetic procedures and skin care treatments.
    • Want to learn about our precision surgical techniques, advanced technologies and special equipment
  • So, are you results-orientated and customer service focused?
  • Do you have a warm, engaging manner and excellent communication skills?
  • Would you enjoy being a Patient-Liaison or a Surgical Nurse in a fast expanding, forward-thinking Cosmetic Clinic and Plastic Surgery Environment?
  • Are you adept at Word, Excel, PowerPoint, Genie or other medical software?
  • Genie experience, cosmetic industry and/or medical industry experience very helpful (but not required).

Who should apply?

Click here to read our handy web page guide about career paths and the required traits to be part of the cosmetic industry or plastic surgery industry sector in Australia.

To suit our team, you also need to demonstrate the following top skills and interpersonal capacities:

  • Strong interest in not only cosmetic surgery but cosmetic injections, beauty, skin health and aesthetics nursing as well.
  • A friendly, engaging telephone voice as well as top-notch customer service and sales skills
  • A keen interest in helping others achieve their self-improvement and physical enhancement goals.
  • Outstanding verbal and written communication skills.
  • Strong computer skills and fast typing speed (minimum 75 wpm)
  • Intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint)
  • Exceptional personal presentation
  • Sound knowledge of physiology or anatomy and medical or health care terminology
  • High attention to detail with clinical software experience AND accurate data entry/scheduling skills
  • The ideal candidate will also have empathy and rapport-building skills to support our Melbourne cosmetic surgery and plastic surgery patients
  • As well as, a customer service, sales or patient care/client liaison background.

A beautiful environment to work

You’ll get to assist some of the best cosmetic and plastic surgery patients in Melbourne.

  • A delightful working environment in a stylish and elegant professional practice
  • Working with the latest medical technologies and skincare products
  • Appreciative leadership team with recognition and rewards for the extra effort
  • Training and opportunities to learn and develop your industry potential
  • Above-award salary and incentives

See our Guide to a Career in the Aesthetic Industry in Australia

Read our Guide to a career in the Aesthetic Industry for more information. Please enquire by emailing for details.

Last updated: 29/12/2021
Author profile image
Michelle Staughton
Michelle Staughton - Patient Liaison Manager at Coco Ruby Plastic Surgery in Melbourne, Victoria, Australia. As a past patient, Michelle has insider knowledge of the journey our patients embark on. A busy mother of 3, and independent business owner, Michelle appreciates the organisation required to get things done in today’s hectic life. Her role as Patient Experience Manager Michelle is a great guide for your plastic surgery journey.

Coco Ruby’s Specialist Plastic and ENT Surgeons

With a wealth of experience and training, our Specialist Plastic Surgeons are dedicated to best practice patient care and education, customising Breast Enlargement Surgery for each and every patient to best meet their needs and desired surgical outcomes.

coco ruby specialist plastic surgeons 

What to do next?

Our Patient Liaison Team can assist with any questions you may have when considering a procedure. You can send in an enquiry form below or call our Melbourne Clinic between 9 am – 5 pm Monday to Friday.

Phone 1300 264 811, Email us: or Book a FREE 15-minute Phone Chat with our Patient Liaison Manager or a Virtual Consultation with a Surgeon.

Disclaimer: Results depend on individual patient circumstances and can vary significantly. Results may also be impacted by a variety of factors including your lifestyle, weight, nutritional intake and overall health. Consult your Specialist Plastic Surgeon for details. This information is general in nature and is not intended to be medical advice nor does it constitute a doctor-patient relationship. Surgery risks and complications will be covered in detail during a consultation with your Surgeon.